Customer Services Team Manager - Wimborne - Up to £44K

Bond Williams Limited; Wimborne Minster; On-site; GBP 38,000 - 44,000; Full time

Job summary

A leading company is seeking a Customer Services Manager in Wimborne. In this key leadership role, you will guide a high-performing team, ensuring compliance and delivering exceptional customer experiences. If you have a passion for customer service and leadership, this is your opportunity to make a significant impact.

Qualifications

• Previous managerial experience, ideally within financial services.

Responsibilities

• Lead team performance through coaching and feedback.
• Ensure adherence to regulatory and internal controls.
• Oversee recruitment and onboarding of new team members.

Skills

Leadership

Communication

Organisational Skills

Decision Making

Problem Solving

Job description

Customer Services Manager - Wimborne - Up to £44K - Great Benefits

Are you an experienced leader with a passion for customer service?

We're looking for a Customer Services Manager to join our client's team. In this role, you'll lead a high-performing team, ensure regulatory compliance, and deliver outstanding customer experiences. If you're ready to take on a key leadership role and make a real impact, we'd love to hear from you!

Key Responsibilities:

1. Lead team performance through coaching, feedback, and regular reviews.
2. Motivate the team to enhance productivity and customer experience.
3. Coordinate workloads to ensure efficient, high-quality service delivery.
4. Monitor KPIs (call volumes, abandonment, and acceptance rates) to meet targets.
5. Ensure adherence to regulatory and internal controls, maintaining accurate documentation.
6. Report on risk changes and manage compliance within the risk management framework.
7. Drive team development through training and collaboration with Learning & Development.
8. Prepare and deliver reports, supporting key projects and decision-making.
9. Oversee recruitment and onboarding of new team members.
10. Act as a subject matter expert for complex queries and escalated calls.
11. Keep the team engaged with new initiatives, products, and industry trends.
12. Provide tailored support to vulnerable customers, ensuring empathy and compliance.

Key Skills & Experience:

1. Previous managerial experience, ideally within financial services.
2. Strong interpersonal, communication, and organisational skills.
3. Ability to work under pressure with a proactive, solutions-driven approach.
4. Effective decision-maker with strong information-gathering skills.
5. Collaborative leadership style focused on motivating and developing the team.

If you're interested in the Customer Services Team Manager role and would like to be considered, we would love to hear from you!

Click the apply button now or contact us at:

• Tel: [phone] option 1 - Office & Commercial Team
• Email: [please insert email address]

Bond Williams Professional Recruitment is an equal opportunity employer and operates as an Employment Business and Recruitment Agency.