Customer Services Support Operative – Site Services

NHS Jobs; Plymouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization based in Plymouth is seeking a Customer Services Support Operative to assist in the operation of their Help Desk and provide support for various departments. The ideal candidate will manage customer queries and ensure maintenance requests are addressed promptly. This role is vital for maintaining quality operations within the hospital environment.

Qualifications

• Experience in customer service environments.
• Ability to handle calls and communications effectively.
• Understanding of Help Desk systems is beneficial.

Responsibilities

• Support management in the operation of the Help Desk system.
• Receive and handle calls, queries, and requests.
• Maintain work order requests and manage PPMs.

Job description

Customer Services Support Operative – Site Services

Site Services Customer Service Department To support Management and Team Leader in the operation of the Help Desk computer system (MRI Planet), other software packages the Department use and associated Estates and Facilities Departmental procedures Data input into MRI Planet system to meet departmental deadlines. (Planet is an integrated Works Management System, which includes a Planned Maintenance, repairs reporting, stock control, invoicing, labour information and financial information) Receive telephone calls, e-mails and intranet calls from users / wards / departments / members of the public and transfer to the relevant people / departments Deal with the public / visitors / patients / contractors when visiting the hospital, helping with queries and directions regarding all areas of the hospital as well as any parking tasks Raise work orders and allocate work priorities in accordance with departmental guidelines Liaise with Trade Supervisors to ensure works are completed to deadlines Issue Planned Preventative Maintenance (PPMs) work orders to the maintenance teams Maintenance of archiving work order requests, completed work order job sheets and PPMs in accordance with procedures Call out contractors for service to Trust equipment / infrastructure Play an essential part in the event of any maintenance emergency Communicate detailed responses to senior management and workforce team within the Site Services team e.g., mains failures, drain blockages and lift problems etc For further details please see the attached JD & PS