Customer Services Specialist - Nutmeg | Edinburgh, UK

JPMorgan Chase & Co.; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

Une entreprise leader dans les services financiers, JPMorgan Chase & Co., recherche un Customer Services Specialist pour Nutmeg à Édimbourg. Le candidat idéal offrira un service à la clientèle exceptionnel, traitera les demandes rapidement et travaillera dans un environnement dynamique. La passion pour les services financiers et d'excellentes compétences en communication sont essentielles.

Qualifications

• Expérience préalable dans le soutien aux clients.
• Passion pour les services financiers.
• Capacité à travailler dans un environnement dynamique et à multitâcher.

Responsibilities

• Agir en tant que premier point de contact pour les clients de Nutmeg.
• Communiquer avec les clients par téléphone, e-mail et messages sécurisés.
• Gérer les conversations difficiles avec professionnalisme.

Skills

Communication

Empathy

Problem-solving

Job description

Customer Services Specialist - Nutmeg

JPMorgan Chase & Co. Edinburgh, United Kingdom Apply now Posted 13 days ago | Permanent | Competitive

Job Description

Nutmeg, Europe's leading Digital Wealth Manager with over £5 billion Assets Under Management and 230,000+ global investors, operates with the agility of a start-up within a leading financial institution. We're on a mission to ethically disrupt the UK financial services market, empowering our customers to maximize their money through our innovative mobile banking app and dedicated customer support. As a J.P. Morgan company, we focus on customer-centric offerings in investments and digital wealth management.

As a Customer Services Specialist within Nutmeg, you will be the first point of contact for both existing and new customers. Your role will be to provide an outstanding customer experience, ensuring all customer queries are addressed promptly. You will identify opportunities to help customers achieve their financial goals and refer them to the relevant team within Nutmeg when needed. This role offers the chance to work in a fast-paced environment, where your passion for financial services and excellent communication skills are highly valued.

Job Responsibilities

• Act as the first point of contact for Nutmeg customers, delivering exceptional customer service and product knowledge to support their financial journey.
• Communicate with customers via phone, email, and secure messages to provide timely, high-quality responses.
• Use soft skills to adapt tone to each customer, creating a memorable experience while understanding their needs.
• Handle challenging conversations, including potential complaints, professionally.

Required Qualifications, Capabilities, and Skills

• Previous experience in supporting customers or clients.
• Passion for Financial Services, regardless of prior experience.
• Excellent communication skills.
• Ability to work in a fast-paced, dynamic environment, multitask, and think critically.
• Empathy, problem-solving skills, and a passion for learning and self-development.

#ICBCareer #ChaseUKCustomerServices

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to corporations, governments, wealthy individuals, and institutional investors. Our approach is to serve clients with integrity and excellence, building trusted, long-term partnerships to help them achieve their objectives.

We value our people and the diverse talents they bring. We are an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on protected attributes and provide reasonable accommodations for religious practices, mental health, or physical disabilities. For more information, visit our FAQs about requesting accommodations.

About the Team

The Corporate & Investment Bank is a global leader in investment banking, wholesale payments, markets, and securities services, serving clients in over 100 countries with strategic advice, capital raising, risk management, and liquidity extension.

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