Customer Services Specialist - Nutmeg

JPMorgan Chase & Co.; Scotland; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading financial institution seeks a Customer Services Specialist in Scotland to provide exceptional service for Nutmeg customers. The candidate will ensure timely responses to inquiries and identify opportunities to help achieve financial goals, thriving in a fast-paced environment.

Qualifications

• Previous experience in supporting customers/clients.
• Excellent communicator passionate about financial services.
• Enjoy fast-paced environments requiring multitasking skills.

Responsibilities

• Acts as the first point of contact for Nutmeg customers, providing exceptional customer service.
• Communicates with customers via phone calls, emails, and secure messages.
• Handles challenging conversations including potential complaints.

Skills

Customer Support

Communication

Problem Solving

Multitasking

Empathy

Job description

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Customer Services Specialist - Nutmeg, Midlothian

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EU work permit required:

Yes

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Job Reference:

26791e9fcbbf

Job Views:

16

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Nutmeg, Europe’s leading Digital Wealth Manager with over £5 billion Assets Under Management and 230,000+ global investors, operates with the agility of a start-up within a leading financial institution. We're on a mission to ethically disrupt the UK financial services market, empowering our customers to maximize their money through our innovative mobile banking app and dedicated customer support. As a Morgan company, we complement Chase’s digital bank in the UK, focusing on customer-centric offerings in investments and digital wealth management.

As a Customer Services Specialist within Nutmeg, you will be the first point of contact for both existing and new customers. Your role will be to provide an outstanding customer experience, ensuring that all customer queries are addressed in a timely manner. You will also identify opportunities to help customers achieve their financial goals and refer them to the relevant point of contact within Nutmeg when necessary. This role offers the opportunity to work in a fast-paced and dynamic environment, where your passion for financial services and excellent communication skills will be highly valued.

Job Responsibilities

• Acts as the first point of contact for Nutmeg customers, providing exceptional customer service and knowledge on the products and services that will support customers in their financial journey.
• Communicates with customers via phone calls, emails and secure messages in order to turn them around in a timely manner with high quality responses
• Uses soft skills to adapt your tone to each customer to create a memorable experience whilst fully understanding their needs
• Handles challenging conversations including potential complaints when necessary

Required qualifications, capabilities and skills

• Previous experience in supporting customers/clients
• Passion for Financial Services regardless of prior experience in this area
• Be an excellent communicator
• Enjoy working in a fast paced and dynamic environment where you will need to be a multitasking critical thinker
• Be empathetic and a problem solver, have a passion for learning and self development