Customer Services Specialist

Syngenta; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading agricultural solutions provider in Cambridge is seeking a Customer Service Specialist to deliver exceptional support for agricultural products. You will manage customer orders and collaborate with account managers, aiming to build long-term relationships. The ideal candidate has strong customer service skills, analytical abilities, and proficiency in Microsoft Office and ERP systems. This role offers a hybrid working environment with extensive benefits.

Benefits

Generous pension scheme

Bonus scheme

Private medical and life insurance

Learning culture and training options

Up to 31.5 days annual holiday

Qualifications

• Experience within customer service ideally in a B2B environment.
• Basic knowledge of sales and production processes.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Manage customer orders and liaise with warehouse for delivery.
• Communicate with the UK commercial unit about stock issues.
• Handle price maintenance in ERP systems.

Skills

Customer service experience

Analytical skills

Attention to detail

Communication skills

Tools

Microsoft Office

ERP systems

Job description

Company Description

Syngenta Crop Protection is a leader in agricultural innovation, bringing breakthrough technologies and solutions that enable farmers to grow productively and sustainably. We offer a leading portfolio of crop protection solutions for plant and soil health, as well as digital solutions that transform the decision-making capabilities of farmers. Our 17,900 employees serve to advance agriculture in more than 90 countries around the world. Syngenta Crop Protection is headquartered in Basel, Switzerland, and is part of the Syngenta Group.

Our employees reflect the diversity of our customers, the markets where we operate and the communities which we serve. No matter what your position, you will have a vital role in safely feeding the world and taking care of our planet. Join us and help shape the future of agriculture.

Job Description

We are seeking a Customer Service Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service support for our agricultural product lines including Field Crops, Cereal Seed, and Crop Protection. You will work closely with account managers to facilitate commercial processes and handle order-to-cash activities. The ideal candidate will have strong customer service skills and the ability to support both internal and external stakeholders while contributing to our team's business objectives.

This role would be an ideal next step for those individuals who seek to build long-term customer relationships and thrive in a cross-functional commercial environment.

Responsibilities

• Responsibility for customer order management across all sales divisions and liaising with warehouse/transport provider to ensure on time in full delivery to customers
• Communication with the UK commercial unit of potential upsides or shortfalls and stock-out and with 3rd party customers relating to their orders and requirements
• Handling information flow with reference to the expected availabilities/problems for Seed and Crop Protection supply and master data management
• Execution of price maintenance in both SAP systems for customers and products, along with on invoice discount set up
• Participation in multi-disciplined projects and continuous improvement initiatives with group overlapping activities
• Managing and monitoring return shipments and coordinating credit process and follow complaint handling procedure related to the sales division
• Conduct sales analyses upon request and advise customers on non-technical product enquiries and refer technical enquiries appropriately

Qualifications And Required Experience

• Experience within customer service (ideally within a B2B Customer Service environment)
• Basic knowledge of sales and production processes or the openness learn
• Deep knowledge of Microsoft office, Computer based telephony and ERP systems
• Strong analytical and commercial skills with ability to meet seasonal deadlines
• Customer-focused with high attention to detail and quality standards
• Excellent organizational and problem-solving abilities
• Good spoken and written communication skills

Additional Information

The role may require some travel within the UK for customer service related activities.

Site Details

Syngenta’s site at Cambridge is the location for the commercial operations of Syngenta's Crop Protection, Seeds, Flowers and Lawn & Garden businesses in the UK and Ireland. Activities include sales, marketing, technical support, customer support, HR, Finance and administration functions.

What We Offer

• Extensive benefits package including a generous pension scheme, bonus scheme, private medical & life insurance.
• Up to 31.5 days annual holiday.
• Learning culture and wide range of training options.
• Hybrid working available (min. 3 days office attendance expected per week).

Syngenta has been ranked as a top 5 employer and number 1 in agriculture by Science Journal.