Customer Services Specialist

Silven Recruitment; Bradford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established firm in the food industry is seeking a customer service specialist to be the main point of contact for various customers. You will ensure that customer orders are fulfilled and delivered on time, requiring strong IT skills and a background in supply chain. The role involves working closely with internal teams and maintaining regular communication with customers. Join a supportive team in a collaborative environment with opportunities to grow your career.

Qualifications

• Customer service or account management background in supply chain or manufacturing.
• Strong IT skills, especially in Excel (pivot tables, formulas, vlookup).
• Highly organized and able to manage workloads in a fast-paced environment.

Responsibilities

• Act as the primary contact for various customers, ensuring high service levels.
• Liaise with internal teams to fulfill and deliver customer orders on time.
• Maintain communication with customers regarding their orders and expectations.
• Plan customer requirements aligning production schedules.

Skills

Customer service background

IT skills (Excel)

Strong communication skills

Organizational skills

Tools

SAP

Job description

Overview

Are you a customer service specialist who thrives in a fast-paced business? We're working exclusively with an established business in the food industry which has an excellent reputation for the service it provides to its customers.

This isn't your average customer services role - there's a strong supply chain element and you'll be key to ensuring everything runs smoothly from initial order through to operations and delivery.

Responsibilities

Reporting to the Customer Services Manager, you'll be part of a supportive team and some of your key responsibilities will include:

• Being the main point of contact for a range of customers, ensuring a consistently high level of service is always provided.
• Liaising with internal teams (production, commercial, warehousing, finance) to ensure customer orders are fulfilled and delivered on time.
• Maintaining regular communication with customers, managing their expectations, providing updates, tracking orders, and proactively resolving any problems.
• Planning customer requirements, ensuring production schedules are aligned and remedying any issues.

About You

We're keen to hear from anybody with a customer services background who has the following skills and experience:

• Customer service or account management background gained within a supply chain or manufacturing setting, preferably food or drink.
• Strong IT skills - good Excel knowledge (pivot tables, formulas, vlookup) and SAP experience (preferred).
• Highly organised, able to prioritise your workload in a fast-paced environment.
• Proactive approach with excellent communication skills, able to develop strong relationships with colleagues and customers at all levels.

Why Apply?

You'll be part of a supportive, collaborative team in an established business with a wide range of customers, including some of the Uks biggest brands.

Interviews are to be help ASAP - if you're interested, apply now for further details