Customer Services Senior Officer - Communications & Engagement Section

TN United Kingdom; Ashton-under-Lyne; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

An established public service organization is seeking a Customer Services Senior Officer to enhance engagement and support for its members. This role is perfect for someone with a passion for helping others and delivering exceptional service. You will supervise a dedicated team, manage workloads, and provide direct assistance to members through various channels. With a commitment to employee development and a flexible working environment, this position offers a great opportunity to grow within a supportive team. Join us in making a positive impact on the community!

Benefits

Flexible Working Arrangements

26 Days Annual Leave

On-going Training & Development

Employee Rewards & Benefits Scheme

Automatic Enrollment in Pension Scheme

Qualifications

• Experience in customer service roles with supervisory responsibilities.
• Ability to assist and support team members effectively.

Responsibilities

• Supervise colleagues and monitor workloads within the Customer Services team.
• Provide information and assistance to members via phone and email.

Skills

Customer Service

People Skills

Time Management

Computer Skills

Education

High School Diploma

Relevant Certification

Job description

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Customer Services Senior Officer - Communications & Engagement Section, Ashton-under-Lyne

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Client:

Location:

Ashton-under-Lyne, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

3c6373c68db3

Job Views:

2

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Contract Type : Permanent

Hours Per Week: 36hours

Working Pattern: Full Time, but flexible arrangements may be considered

About GMPF

The Greater Manchester Pension Fund (GMPF) is a regional pension fund that administers the Local Government Pension Scheme (LGPS). It is run by Tameside MBC and is based in Droylsden.

GMPF is one of the largest pension funds in the country and is the largest LGPS fund in the UK. We have over 414,000 members, over 600 employers and last year paid out over £880 million in benefits. 174 employees currently work within the Administration section of the Fund.

Benefits of working at GMPF

GMPF is a great place to work, and we have lots to offer our employees:

• Modern open-plan offices in Droylsden with on-site parking, excellent public transport links and close to the M60.
• Most roles are currently hybrid working with the option to work from home or in the office, though you may be asked to come into the office on certain days.
• We offer flexible working for most posts.
• Automatic enrolment into the Local Government Pension Scheme with generous benefits and life cover.
• 26 days annual leave plus bank holidays.
• On-going training & development with career progression opportunities.
• Employee rewards & benefits scheme which includes discounts on gym memberships, cycle to work scheme, and health & wellbeing offers.

The Role

We are looking for an enthusiastic individual with great people skills to join our Customer Services team. This is a great opportunity for anyone who enjoys meeting and helping others to join a team who are passionate about delivering a high-level of service to all our stakeholders.

About You

As a Customer Services Senior Officer, you will be able to demonstrate your ability to supervise colleagues, monitor workloads and provide support to team members. Key tasks for the Customer Services team include providing information and assistance to members telephoning and emailing GMPF’s helpline, providing face to face support to members at surgeries and roadshows and providing first line support to members accessing GMPF’s online portal, My Pension. Full training on all aspects of the role will be provided.

You will need to work closely with your manager and team to deliver an excellent and professional service to all our stakeholders. You will need to work well with other people as well as independently, be able to manage your time effectively and be able to develop good computer skills.

Full training on the LGPS and any other relevant legislation will be given.

About Us

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.

Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.

The application process

The application process will involve both an interview and a task. More details about this will be provided if your application is successful.

Please visit our website careers page for guidance on how to complete the application form for this role Careers and current vacancies - GMPF

There is 1 full-time role available. Applications for part-time working may be considered.

For more information about GMPF in general please see our website at www.gmpf.org.uk.

This role is employed by Tameside Council.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

Our rewards and benefits package can be viewed here

For further information about this role please contact Mark Flannagan on 0161 301 7197