Customer Services Sales Administrator in Brassington)

Ad Warrior Ltd; Brassington CP; On-site; GBP 22,000 - 28,000; Full time

Job summary

A reputable company in Brassington is seeking a Customer Service Sales Administrator responsible for managing orders, ensuring customer satisfaction, and maintaining high service standards. The ideal candidate will possess strong communication skills and be able to handle customer queries and complaints. Benefits include career progression and health cover.

Benefits

Career Progression

Additional Holidays

Active Leisure Membership Scheme

Free Parking

Health Medical Cover

Company Rewards Scheme

Personal Development Opportunities

Qualifications

• Outstanding customer service skills.
• Ability to resolve invoice queries effectively.
• Experience in handling customer complaints.

Responsibilities

• Manage customer liaison on orders and deliveries.
• Ensure high standards of service.
• Process orders efficiently.

Skills

Customer focus

Continuous Improvement

Communication

Teamwork

Drive

Confidence

Flexibility

Ability to manage a high workload

Ambitious and results driven

Proficiency in MS Office

Job description

The Role

The Customer Service Sales Administrator is responsible for:

• Managing customer liaison on orders and deliveries from placement through to invoicing
• Ensuring an excellent standard of service and outstanding customer focus
• Receiving and processing orders efficiently
• Troubleshooting delivery issues and investigating and resolving customer complaints in a timely manner
• Handling sales calls and enquiries, both reactively and proactively
• Preparing quotations and orders within the company's business systems
• Pricing contracts in line with company policy

To fulfil the requirements of this exciting new role, you will be able to:

• Apply outstanding customer service day-to-day
• Process orders for all products from order to invoice
• Resolve invoice queries in a timely manner
• Respond to customer complaints where applicable
• Communicate effectively and efficiently with customers relating to changes in delivery times or product shortages
• Dealing with cash sales and payments relating to this
• Buy in of alternative materials in line with company policy
• Process requested admin duties for sales managers/ directors
• Provide cover for other team members when on breaks/ holidays etc.
• Communicate effectively with Transport teams and Sales and Operational Planning to ensure excellent customer service

Skills and Qualifications

• Customer focus - Understands customer needs and manages their expectations accordingly. Represents the customer in internal conversations.
• Continuous Improvement - Spots opportunities to develop new ideas and improve performance and have a passion to drive improvements in the customers\' experience.
• Communication - Influences and confidently communicates issues.
• Teamwork - Builds team spirit and a positive working environment.
• Drive - Approaches challenges with energy and enthusiasm, overcomes obstacles.
• Confidence - Demonstrate confidence with a wide range of colleagues; maintain confidence and stay calm during difficult situations; make decisions that will be unpopular whilst explaining the rationale for these.
• Flexibility - Changes own approach in line with new priorities; learns from experience; is open to feedback from others, taking time to listen. Keeps up-to-date with developments.
• Ability to manage a high workload, prioritise tasks, meet deadlines, delegate effectively and make sound decisions in a demanding environment.
• Ambitious and results driven.
• Proficiency in MS Office suite (Word, Excel, PowerPoint, Teams).
• Full UK Driving Licence (Desirable)
• Previous customer experience (Desirable)

Benefits

• Career Progression
• Additional Holidays with holiday trading options
• Active Leisure Membership Scheme
• Free Parking
• Health Medical Cover
• Company Rewards Scheme
• Personal Development Opportunities

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.