Customer Services Representative - Swedish Speaking.

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Customer Services Representative - Swedish Speaking, Watford

Client: Medtronic

Location: Watford, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 60488957a733

Job Views: 12

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Careers that Change Lives
Join a diverse team of innovators who bring their worldview, unique backgrounds, and individual life experiences to work every day. It’s no accident — we work hard to cultivate a workforce that reflects our patients and partners.

We believe it’s the only way to drive healthcare forward, remaining a global leader in medical technology and solutions. We are actively looking for talented people to join our team! Hybrid working (3 days from home).

A Day in the Life
• Provide safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services in an efficient and timely manner, including direct-to-patient support as well as Medtronic personnel and Health Care Professionals.
• Resolve technical queries using troubleshooting tools, ensuring all details are recorded within our CRM database.
• Exceed customer expectations when handling and resolving inquiries, striving for first contact resolution, and offering world-class service.
• Responsibilities may include Therapy and Product Knowledge, Call Management, Troubleshooting & Quality Management, among others.

Must Haves
• Excellent communication skills (verbal and written) in Swedish and English
• Ability to remain calm and demonstrate resilience under pressure
• Computer literacy with experience using MS Office (Word, Excel, Outlook) and a CRM system
• Ability to multi-task effectively, navigating between programs to access customer data and input text while providing real-time care instructions
• Basic to intermediate math skills to assist customers with vital statistics

Nice to Haves
• Diabetes therapy or clinical/care experience or knowledge
• Experience troubleshooting medical equipment/services in contact center/helpdesk
• Familiarity with SAP and Salesforce

We Offer
At Medtronic, you will find a diverse team of innovators who bring their backgrounds and experiences to work every day. We offer a competitive salary and benefits package, including:
• Flexible working environment
• Annual Incentive Plan based on company results
• Pension scheme and group healthcare discounts
• Training via Cornerstone/Harvard Manage Monitor/Skills Lab
• Employee Assistance Program and Recognize! (our global recognition program)

Our Commitment
We are committed to inclusion, diversity, and equity (ID&E), ensuring zero barriers to opportunity and fostering a culture of respect and value for all employees. We aim to address systemic inequities in our communities, driven by our Mission, to enhance employee well-being and accelerate innovation worldwide.