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Customer Services Representative - Finnish Speaker.
TN United Kingdom
Watford
Hybrid
GBP 25,000 - 35,000
Full time
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Job summary
An innovative company is seeking a Customer Services Representative fluent in Finnish to join their dynamic team. This role involves providing exceptional technical support for diabetes products, ensuring customer satisfaction through effective communication and problem-solving. With a commitment to diversity and inclusion, the company offers a hybrid working model, allowing you to balance work and home life. Enjoy a range of benefits including flexible working arrangements and professional development opportunities. If you're passionate about customer service and healthcare, this is the perfect opportunity to make a difference.
Benefits
Qualifications
- Fluent in Finnish and English with excellent communication skills.
- Ability to troubleshoot and resolve technical queries efficiently.
Responsibilities
- Provide technical support for Medtronic Diabetes products.
- Resolve customer inquiries and maintain records in CRM.
Skills
Tools
Job description
Customer Services Representative - Finnish Speaker, Watford
Medtronic
Watford, United Kingdom
Customer Service
Yes
c53c64bd0c8f
7
26.04.2025
10.06.2025
Careers that Change Lives
Join a diverse team of innovators who bring their worldview, unique backgrounds, and individual life experiences to work every day. We work hard to cultivate a workforce that reflects our patients and partners, driving healthcare forward and maintaining our leadership in medical technology and solutions. This role involves hybrid working (3 days from home).
- Provide safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services, including direct-to-patient support and support for healthcare professionals.
- Resolve technical queries using troubleshooting tools and record details in our CRM database.
- Exceed customer expectations by handling inquiries efficiently and striving for first contact resolution, delivering world-class service.
- Responsibilities may include therapy and product knowledge, call management, troubleshooting, and quality management.
- Excellent verbal and written communication skills in Finnish and English.
- Ability to stay calm and resilient under pressure.
- Computer literacy with MS Office and CRM systems.
- Ability to multitask effectively, navigating between programs to access data and input information in real-time.
- Basic to intermediate math skills for assisting with vital statistics.
- Experience or knowledge in diabetes therapy or clinical/care settings.
- Experience troubleshooting medical equipment/services in contact centers or helpdesks.
- Experience with SAP and Salesforce.
At Medtronic, we value diversity and innovative thinking. Our benefits include flexible working, annual incentives, pension schemes, healthcare discounts, training programs, and employee recognition initiatives.
We are committed to inclusion, diversity, and equity, fostering a culture of respect and belonging. We aim to address systemic inequities and drive innovation to bring life-saving technologies to more people worldwide.
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