Customer Services Representative – £14k basic with a £16k OTE

Recruitment Avenue; Nottingham; On-site; GBP 14,000 - 16,000; Full time

Job summary

An established industry player is seeking a Customer Services Representative to join their Letting Support Centre. This role offers a fantastic opportunity to provide exceptional customer service while handling calls from both new and existing customers. You will play a crucial part in ensuring customer satisfaction and supporting legal administration tasks. The position is full-time with flexible working hours, making it perfect for those who thrive in a dynamic environment. If you are passionate about customer service and eager to make a difference, this role could be your next great opportunity.

Qualifications

• Erfahrung im Kundenservice und der telefonischen Kommunikation.
• Fähigkeit, in einem zielorientierten Umfeld zu arbeiten.

Responsibilities

• Bereitstellung eines hervorragenden Kundenservices am Telefon.
• Unterstützung bei rechtlichen Verwaltungsaufgaben und Kundenkonten.

Skills

Kundenservice

Telefonetikette

Teamarbeit

Zielorientierung

Education

GCSE Grade C

Tools

MS Office

Job description

Job Title – Customer Services Representative

Department/Sector – Lettings

Job Location – Nottingham

Salary and benefit – £14k basic with a £16k OTE

A superb opportunity has become available to join our clients Letting Support Centre as a Customer Service Representative. As well as providing legal administration and client account support, you will be receiving and making calls to/from new/existing customers in addition to the letting’s retail branch network. You’ll ensure the best quality of customer service and have a passion for customer service.

Contract and Hours

37.5 Hours Per Week
0700 – 1900 – Flexible Working Hours
Permanent, Full Time

Key Skills/Experience Needed:

1. Receiving inbound calls – delivering an exceptional customer service
2. Work and adhere to legal policies and company criteria
3. Participate in team meetings and briefings

Requirements:

1. Please note that experience of working in a target driven atmosphere is desirable but not essential
2. Retain ability to build rapport with clients
3. Demonstrate a professional telephone etiquette
4. Be positive, passionate and able to adapt to changing legal policies
5. Educated to minimum of GCSE Grade C and be PC literate including MS Office packages