Customer Services Representative

ROSE & YOUNG RECRUITMENT LTD; Rugby; Hybrid; GBP 28,000; Full time

Job summary

A recruitment agency in Rugby is seeking a Customer Services Representative to manage customer relationships and support sales efforts. The ideal candidate will have experience in customer service, strong administrative skills, and proficiency in MS Office. This full-time role offers a salary of £28,000 plus bonuses and includes benefits such as flexible working hours and 25 days of holiday.

Benefits

25 days holiday + 8 statutory

Flexitime - 37.5 hours within core hours

Excellent company benefits

Qualifications

• Experience in customer service or sales support is essential.
• Strong administrative skills are required.
• Proficiency in MS Word and Excel is necessary.

Responsibilities

• Serve as the primary point of contact for customer enquiries.
• Administer customer accounts and support sales activities.
• Prepare and follow up on sales quotations to secure business.

Skills

Previous experience within Customer Services or Account Management or Sales Support

Strong Administration skills

Good working knowledge of MS Word, Excel (Pivot tables & VLookups)

Preference given to those from a Manufacturing background

Job description

Customer Services Representative, Rugby

Salary £28,000 plus performance bonus (OTE £31,000)

Hours of work 37.5 flexible hours

This role is a direct link with the product and the customer; you will be the main point of contact with customers, building ongoing relationships with customers as well as generating new sales in line with the business strategy.

Responsible for Customer Account Administration and Sales Support, contact between the Customer and Internal Operations.

Customer Services

Act as the customer primary point of contact for Commercial and Logistic enquiries.

Account Management

• Monitor and optimise sales growth within your selected accounts, make outgoing sales calls to customers to secure sales opportunities.
• Follow up on quotations and projects whilst maintaining high levels of customer satisfaction.

Quotation functions

• Timely preparation of quotations and contract bids in response to customer enquiries, taking account of customer needs and internal policies and procedures.
• Follow-up of quotations to ensure business wins, or if not, to obtain details of the reason for failure to win.

Sales Order functions

• Review incoming customer purchase orders to ensure requirements conform to quotation/contract
• Accurately enter customer purchase order as sales order into internal system.
• Acknowledge sales order, market feedback, competition position, and competition sales policy.
• Process and transmit order amendments to factory/plant.

Account functions

• Monitor and report on customer order book status
• Compliance of Sales and Quality Procedures
• Administration backup to support sales processes.
• Reporting into the UK Sales Manager, providing additional assistance for any Sales activities that may be required to support the business.

Health & Safety

• Participate in the development and promotion of the HSE culture
• Participate, upon request, in analyses (of risks, incidents) and HSE working groups related to his/her professional scope of his/her work
• Be familiar with the main health and safety risks and the main environmental impacts relating to the scope of his/her work
• Be familiar with the site's HSE policy and objectives

Skills required

• Previous experience within Customer Services or Account Management or Sales Support
• Strong Administration skills
• Good working knowledge of MS Word, Excel (Pivot tables & VLookups)
• Preference given to those from a Manufacturing background

Salary & Benefits

• Flexitime - 37.5 hours within core hours.
• Hybrid working to be confirmed
• 25 days hols + 8 statutory
• Excellent company benefits