Customer Services Representative

Agility Resoucing; Preston; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A fast-growing fintech company in Preston is seeking an experienced Customer Service Representative for a hybrid role. You will handle customer queries across various channels, ensure outstanding service, and help improve processes. The ideal candidate will have a background in customer service, strong communication skills, and a minimum 2:1 degree or equivalent experience. This position offers a competitive salary of up to £30,000 and opportunities for career progression in an inclusive culture.

Benefits

Health insurance & wellness plan

Fee-free investing

Performance-based incentive scheme

Career progression

Inclusive culture with social events

Qualifications

• Proven experience in a customer service role, ideally in finance or tech.
• Strong written and verbal communication skills.
• Competent in handling sensitive information with discretion.

Responsibilities

• Respond to customer queries via phone, email, and live chat.
• Build strong client relationships and resolve issues efficiently.
• Work collaboratively with internal departments.

Skills

Customer service experience

Strong communication skills

Empathy

Organisational skills

Problem-solving

Adaptability

Education

Minimum 2:1 degree or equivalent experience

Job description

Customer Service Representative - Hybrid Working | Preston | Up to £27,000 DOE

Recruiting on behalf of a fast-growing fintech business

We're working with an innovative and rapidly expanding digital investment company, currently seeking a proactive and experienced Customer Service Representative to join their team in Preston. This is a fantastic opportunity to join a purpose-driven business that's making investing more accessible through smart technology and client-focused support.

This is a full-time, hybrid position (3 days office / 2 days home), ideal for someone who thrives in a fast-paced, client-facing role and enjoys working as part of a collaborative team.

The Role:

As Customer Service Representative, you'll be the first point of contact for customers across multiple channels, helping to resolve a variety of queries in a professional, efficient, and empathetic manner. You'll also support internal teams and contribute to service improvements.

Key Responsibilities:

• Respond to customer queries via phone, email, and live chat
• Provide outstanding service and build strong client relationships
• Resolve complex issues promptly and follow up where necessary
• Work collaboratively with internal departments
• Maintain accurate records of client interactions
• Contribute to continuous improvement of support processes
• Offer guidance and support to junior team members when needed

What We're Looking For:

• Proven experience in a customer service role (ideally in finance or tech)
• Strong written and verbal communication skills
• A solutions-focused, empathetic, and professional approach
• Strong organisational skills with the ability to multitask
• Discretion when dealing with sensitive information
• A positive, proactive mindset
• Minimum 2:1 degree (or equivalent experience)

What's on Offer:

• Up to £30,000 per annum (depending on experience)
• Hybrid working - 3 days in the office, 2 from home
• Health insurance & wellness plan
• Fee-free investing on the company's platform
• Performance-based incentive scheme
• Career progression within a growing business
• Friendly, inclusive culture with regular social events