Customer Services Representative

VINCI Facilities; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A facilities management provider in Manchester seeks a Customer Services Representative to join their helpdesk team. This full-time role involves administrative duties, job tracking, and team support in a dynamic environment. Candidates should have relevant experience and strong communication skills. The company fosters an inclusive culture and offers training, development, and a generous benefits package including holidays and pension contributions.

Benefits

26 days holiday (+ bank holidays)

Generous pension contribution

Life assurance

Flexible working arrangements

Qualifications

• Experience in a busy helpdesk environment.
• Positive attitude towards work.
• Ability to effectively communicate with teams.

Responsibilities

• Issuing jobs to engineers.
• Updating CAFM system with job progress.
• Logging calls and tracking updates.

Skills

Experience in similar administrative role

Good communication skills

Resilience and good organisational skills

Great IT Skills (e.g., MS Office, Outlook)

Ability to work within a team

Job description

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Customer Services Representative, Manchester

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Client:

VINCI Facilities

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

23ddea142afc

Job Views:

6

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Customer Services Representative

Location: Manchester

Contract Type: Permanent

Hours: Full Time - 42 hours - Variable Shift Pattern

Creating and maintaining great places to live and work delivered by excellent people who care…

Purpose of Role

We are recruiting for a Customer Service Representative to join a busy helpdesk environment on a FM contract team in Denton. This is on a 4 on 4 off basis, 12 hour shifts.

Job Description

The customer service representative will provide a variety of administrative duties for our management team to enable a more efficient service to our client. Their primary focus would be to effectively organise and coordinate all operational administration such as Reporting, Filing/Documenting, Logging, and taking calls.

Responsibilities

•Issuing jobs to engineers
• Updating CAFM system with progress on jobs
• Providing support to the team and client
• Logging calls and tracking updates on reactive works on site
• Ensuring full detail is provided.

Essential Qualifications/Skills

• Experience in similar administrative role
• A positive attitude to work
• Good communication skills
• Resilience and good organisational skills
• Great IT Skills (eg) MS Office, Outlook + ability to pick up new systems.
• Ability to work within a team

In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.

We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.

Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.

Should you require any reasonable adjustments to be made as part of the application process please contact us directly.

VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.