Customer Services Representative

Avery Dennison; Cramlington; On-site; GBP 28,000 - 46,000; Full time

Benefits offered by this job

Health & Life Insurance

Pension

Cash Health Plan

Bonus

Free parking

Electric charging points

Annual flu vaccinations

Eye test vouchers

25 vacation days

Parental leave

Flexible working

Employee Assistance Program

Wellbeing policy

Development discussions

Sports & Social Club

Volunteer opportunities

Job summary

Avery Dennison in Cramlington seeks a dedicated Account Manager to be the primary contact for key accounts, delivering outstanding service and building long-term relationships. You will manage multi-channel communications, understand our products, and work with sales, supply chain, and product managers to achieve sales and service goals.

The role emphasizes customer focus, attention to detail, and ongoing professional development through internal learning platforms.

Qualifications

• Minimum of 3 years experience within a customer account management role, preferably in a manufacturing industry.
• Ability to manage multiple priorities and relationships simultaneously.

Responsibilities

• Be the primary contact for key accounts and deliver exceptional client service.
• Develop understanding of products and services; monitor customer usage to improve service.
• Process customer orders and manage expectations to keep customers satisfied.
• Collaborate with sales, supply chain, and product managers to achieve sales and service goals.
• Regularly update knowledge through education and company resources.

Skills

Personal drive

Entrepreneurial spirit

Creativity

Communication skills

Job description

Job Description

About the role

The purpose of this role is to serve as the primary point of contact for key accounts, building long‑term relationships and delivering exceptional client service on a day‑to‑day basis through strong customer service‑led values.

Key Responsibilities

• Assist customers via a range of channels including email, phone, online presentations, screen‑share, and in‑person meetings.

• Develop a thorough understanding of our products and service offerings, and monitor and analyse customer's usage of our products to continually improve service.

• Process customer orders while taking responsibility for keeping customers satisfied and managing customer expectations.

• Work in conjunction with key internal departments such as our sales team, supply chain, and product managers on a daily basis to achieve customer sales and service goals.

• Regularly update personal knowledge by participating in educational opportunities, reading professional publications, and embracing available learning platforms while adding value by demonstrating company principles.

Qualifications

Required

• Minimum of 3 years experience within a customer account management role, preferably in a manufacturing industry.

• Ability to manage multiple priorities and relationships simultaneously.

Skills you need to succeed

• Personal drive and entrepreneurial spirit.

• Creativity and innovation.

• Strong written and verbal communication skills, along with strong organisational skills and good attention to detail.

Additional Information

What We Offer

• Health & Financial Security: Enjoy Health and Life Insurance, a Cash Health Plan, Pension, and a Bonus. Benefits include a subsidized canteen, access to a discount site, free parking, free electric charging points, and free annual flu vaccinations and visual eye test vouchers.
• Time Off & Flexibility: Benefit from 25 vacation days, plus statutory bank holidays, Parental leave and family‑friendly policies, and flexible working arrangements.
• Well‑being & Continuous Development: Access an Employee Assistance Program, our comprehensive Wellbeing Policy, and Development Discussions for career growth. Join our Active Sports & Social Club and enjoy annual summer and Christmas events.
• Community Engagement: Opportunities to participate in volunteer activities to support Non‑Profit Organizations.

Why join Avery Dennison

We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real‑world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at www.averydennison.com.

At Avery Dennison, we work with the biggest brands in the FMCG, apparel, automotive, and pharma industries. Our Cramlington location, founded in 1969, is a collaborative and dynamic environment that supports our Materials Group - EMENA division and employs approximately 230 talented individuals. Key functions at this site include Manufacturing and Operations, Quality, Enterprise Lean Sigma, Maintenance, Research and Development, HR, Finance, Marketing, Customer Service, EHS and IT, offering diverse career paths and opportunities for growth.

Equal Opportunity Employer

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. If you are unable to use our online application process due to a disability, please contact us to request an accommodation at [e-mail]. In the EMEA region, we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate, Unite, and our Mental Health group. Please visit our DE&I page to learn more about our Diversity, Equity & Inclusion approach.

Pay Transparency Statement

The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.