Customer Services Project Manager

Harrison Scott Associates; Castle Donington; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading packaging solutions provider in Castle Donington seeks an experienced Customer Services Project Manager to manage blue-chip clients and drive various projects from concept to execution. The ideal candidate should have proven experience in account and project management, strong communication skills, and the ability to manage multiple projects effectively, ensuring customer satisfaction throughout the process.

Qualifications

• Minimum of 2 years' experience in the relevant market or area.
• Excellent verbal and written communication skills.
• Self-motivated, results-driven, and reliable.

Responsibilities

• Build trusted relationships with salespeople, customer stakeholders, and sponsors.
• Ensure timely delivery of solutions meeting customer needs.
• Coordinate between customers and internal teams.
• Lead product development projects from concept to completion.
• Identify additional sales opportunities proactively.

Skills

Proven experience in account and project management

Effective communication skills

Ability to manage multiple projects with attention to detail

Strong relationship-building skills

Critical thinking and problem-solving

Excellent time and project management skills

Job description

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Customer Services Project Manager, Castle Donington

Location: Castle Donington, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: c9a4156364a7

Job Views: 192

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

We are seeking a Customer Services Project Manager for an award-winning designer, manufacturer, and supplier of innovative, luxury packaging solutions. The role involves managing a portfolio of blue-chip clients, driving projects from concept to execution, and ensuring efficient delivery while building strong relationships internally and externally.

Key Tasks & Responsibilities:

• Build trusted relationships with salespeople, customer stakeholders, and sponsors.
• Assist customers via email, phone, and face-to-face meetings.
• Ensure timely delivery of solutions meeting customer needs.
• Maintain high client satisfaction and exceptional service.
• Coordinate between customers and internal teams.
• Lead product development projects from concept to completion.
• Identify additional sales opportunities proactively.

Requirements:

• Proven experience in account and project management.
• Effective communication and influencing skills across all organizational levels.
• Experience in delivering client-focused solutions.
• Ability to manage multiple projects with attention to detail.
• Experience leading face-to-face meetings with key clients.
• Excellent verbal and written communication skills.
• Self-motivated, results-driven, and reliable.
• Strong relationship-building skills with integrity.
• Critical thinking and problem-solving abilities.
• Excellent time and project management skills.
• Minimum of 2 years' experience in the relevant market or area.
• Familiarity with industry concepts, practices, and procedures.