Customer Services Officer, Balivanich, Isle of Benbecula (0113) - CNS05358

Comhairle nan Eilean Siar; Kirkwall; On-site; GBP 14,000 - 15,000; Full time

Job summary

Eine innovative Organisation sucht eine engagierte Person für die Rolle des Customer Services Officer. In dieser spannenden Position sind Sie der erste Kontaktpunkt für Kundenanfragen und arbeiten in einem dynamischen Team. Ihre Aufgaben umfassen die Bearbeitung von Kundenanfragen, die Schulung als Registrar und die Unterstützung bei verschiedenen Dienstleistungen. Wenn Sie über ausgezeichnete Kommunikationsfähigkeiten und eine Leidenschaft für Kundenservice verfügen, ist dies die perfekte Gelegenheit für Sie, in einem unterstützenden Umfeld zu arbeiten und einen positiven Einfluss auf die Gemeinschaft zu haben.

Qualifications

• Erfahrung im Kundenservice mit freundlicher und positiver Einstellung.
• IT-affin mit effizienten Tastaturfähigkeiten.

Responsibilities

• Erster Ansprechpartner für Kundenanfragen in verschiedenen Diensten.
• Schulung als Registrar und Abdeckung aller Aspekte des Kundenservices.

Skills

Kundenservice

Kommunikationsfähigkeiten

IT-Kenntnisse

Büroverfahren

Education

Standard Grade Englisch

Standard Grade Mathematik

Job description

Advert

Customer Services Officer, Balivanich, Isle of Benbecula (0113)
18.5 hours per week, Permanent Position
£14,326 to £14,866 per annum (inclusive of £1,429 Distant Islands Allowance per annum)

You will be the first point of contact for front-line contacts with customers ranging across a number of Comhairle services. You will be required to display an efficient, effective, professional and sympathetic manner when dealing with customers, and will liaise with other departments and community planning partners, where appropriate, in order to fully resolve customer enquiries.

It is expected that you will also train as a Registrar in addition to covering all aspects of Customer Service work.

You must demonstrate knowledge and understanding of effective customer care and understanding of essential elements of office procedures. You must have excellent communication skills and be able to undertake a variety of different tasks.

You will hold the qualifications of standard grade English and Mathematics or equivalent. It is essential that you are IT literate with efficient keyboard skills, and have experience of dealing with customers in a polite, friendly and positive manner. Knowledge of local government services is desirable.

A Full UK driving license is essential.

Salary for the above post is inclusive of Distant Islands Allowance. Appointment to the post will be on the first point of the grade.

It is vital you read the job description and person specification, in your Experience statement please detail how you meet each of the essential criteria we ask for in the person specification.

Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.

Closing Date: Monday 12 May 2025