Customer Services Officer

Adecco; West Midlands; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency is seeking Customer Services Officers in Wolverhampton. You will provide support to residents facing homelessness, ensuring they feel heard and cared for. Candidates should have contact centre experience and excellent communication skills. Join a supportive environment with a competitive hourly rate of £13.26, working full-time in an office setting.

Benefits

Competitive Pay

Supportive Environment

Impactful Work

Qualifications

• Proven track record in handling customer inquiries with professionalism.
• Ability to stay calm and focused in challenging situations.
• Clear expression in both written and spoken English.
• Ability to tackle difficult queries with patience and empathy.
• Experience managing a busy reception desk effectively.
• Organised and detail-oriented in record-keeping.

Responsibilities

• Be the first point of contact for residents facing homelessness.
• Provide clear answers to resident queries.
• Manage reception desk duties with a caring nature.
• Collaborate with a busy team to ensure service excellence.

Skills

Contact Centre Experience

Resilience

Excellent Communication Skills

Problem-Solving Ability

Reception Experience

Strong Administration Skills

Job description

Join Our Team as a Customer Services Officer!

Are you ready to make a difference? Our client is seeking 6 compassionate and resilient Customer Services Officers to join their dynamic team at the Civic Centre in Wolverhampton City Centre. This is an excellent opportunity to support residents facing homelessness while working in a vibrant and supportive environment.

Position Details:

• Contract Type: Temporary
• Hourly Rate: 13.26
• Hours: Full Time (37 hours per week)
• Working Pattern: Monday to Thursday: 09:00 - 17:00 and Friday: 09:00 - 16:30
• Work Style: Office-based
• Location: Civic Centre, Wolverhampton

What You'll Be Doing:
As a Customer Service Officer, you will be the first point of contact for residents in need. Your role will involve:

• Taking calls from residents facing challenging circumstances, particularly those experiencing homelessness.
• Providing clear and accurate answers to their queries, ensuring they feel heard and supported.
• Manned reception desk duties, where your kind and caring nature will shine.
• Collaborating with a busy team to ensure service excellence.

What We're Looking For:
To thrive in this role, you should possess the following skills:

• Contact Centre Experience: You have a proven track record in handling customer inquiries with professionalism.
• Resilience: You are able to stay calm and focused in challenging situations.
• Excellent Communication Skills: You express yourself clearly in both written and spoken English.
• Problem-Solving Ability: You can tackle difficult queries with patience and empathy.
• Reception Experience: Your front-line experience enables you to manage a busy reception desk effectively.
• Strong Administration Skills: You are organised and detail-oriented, ensuring all records are kept up to date.

Why Join Us?

• Make a Difference: Your work will directly impact the lives of vulnerable residents, providing them with the support they need.
• Supportive Environment: Join a team that values resilience, compassion, and teamwork.
• Competitive Pay: Enjoy an hourly rate of 13.26 while gaining valuable experience.

Ready to Take the Next Step?
If you're excited about the chance to support those in need and possess the skills required to excel in this role, we want to hear from you! Apply today to become a Customer Services Officer and help create a positive impact in our community.

Join us in making a difference! Your journey to a fulfilling career starts here.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.