Customer Services Officer

VanRath; Newtownabbey; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player is seeking a dedicated Customer Services Officer to join their team in Newtownabbey. This part-time position offers a unique opportunity to enhance customer satisfaction by providing exceptional service and support across various channels. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a background in customer service. With flexible working hours and a supportive team environment, this role is perfect for those looking to make a meaningful impact while balancing personal commitments. Join a forward-thinking organization committed to excellence in customer care.

Qualifications

• Minimum of 5 GCSEs or equivalent, including English and Maths.
• At least one year in a customer service role.

Responsibilities

• Deliver exceptional customer service across all communication channels.
• Process customer payments and maintain accurate records.
• Collaborate with departments to ensure smooth operations.

Skills

Customer Service

Problem-Solving

Cash Handling

Communication

Flexibility

Education

5 GCSEs (Grades A-C) or equivalent

2 years' relevant experience

Tools

Microsoft Office

Job description

VANRATH are delighted to be assisting our client, a large local authority with the recruitment of a Customer Services Officer to join their team based in Newtownabbey.

This is a Part-Time position. 22.2 hours a week.

Tuesday, Wednesday & Thursday 9-5.

Salary: £14.84 per hour, plus benefits.

Responsibilities:

• Deliver exceptional customer service, addressing queries and complaints professionally across all communication channels.
• Continuously develop knowledge and skills to enhance service quality.
• Handle service requests efficiently and confidentially, in line with the organisation's customer service policies.
• Process customer payments, maintain accurate records, and perform financial reconciliations.
• Operate telephone systems and update CRM records as needed.
• Ensure the reception area is well-maintained and stocked with relevant materials.
• Assist customers with completing service-related forms and promote self-service options.
• Provide information on events, exhibitions, and external agencies to support customers.
• Support internal teams with customer service training, feedback, and performance reporting.
• Collaborate with other departments to ensure smooth operations of services and events.
• Work collaboratively within the team to meet service objectives.
• Be available to work flexible hours when required.

The Ideal Person:

• Minimum of 5 GCSEs (Grades A-C) or equivalent, including English and Maths, or 2 years' relevant experience.
• At least one year in a customer service role, including reception duties, cash handling, and dealing with customer queries via phone, email, or live chat.
• Problem-solving ability, flexible and adaptable to change, and handling sensitive information discreetly.
• Proficient in Microsoft Office (Word, Outlook, Excel).
• Access to transport for work-related duties.