Customer Services Officer

Wild Berry Associates; London; On-site; GBP 25,000 - 35,000; Part time

Job summary

A local community organization in London is seeking a dedicated Customer Services Officer (Floating Support) to enhance their Community and Children’s Services. This position involves providing coverage for various Customer Services Officers, ensuring high standards of customer service, conducting welfare checks, and managing community communications. Strong customer service experience and organizational skills are essential for this role. This is a short-term contract with office-based working hours.

Qualifications

• Proven experience in customer service is essential.
• Strong organizational skills to manage multiple tasks efficiently.
• Ability to conduct welfare checks and highlight safeguarding concerns.

Responsibilities

• Address inquiries in a friendly and professional manner.
• Provide cover for Scheme Managers ensuring resident safety.
• Organise estate offices, manage bookings and maintain records.
• Conduct welfare checks on vulnerable residents when required.
• Handle communications with residents and support engagement initiatives.

Skills

Customer service experience

Excellent communication skills

Interpersonal skills

Organizational skills

Job description

Customer Services Officer (Floating Support)

Location: City of London

Department: Community and Children’s Services

Contract Type: Short term contract

Working Hours: Monday to Friday, 35 hours (Office-based 5 days a week)

Our client is seeking a dedicated Customer Services Officer (Floating Support) to join their Community and Children’s Services team. In this role, you will provide essential coverage for Customer Services Officers and Scheme Managers across multiple sites, ensuring a high standard of customer service and support.

Key Responsibilities:

• Address inquiries in a friendly and professional manner, offering advice and assistance on various issues, and ensure timely and accurate responses.

• Provide cover for Scheme Managers, ensuring the health and safety of residents, and maintain service standards in their absence.

• Organise estate offices, manage bookings, process payments, and maintain accurate records on the Civica housing management system.

• Conduct welfare checks on vulnerable residents, highlight safeguarding concerns, and handle property viewings when required.

• Handle resident communications, manage correspondence, and support in preparing newsletters and other materials.

• Escalate safeguarding issues appropriately and respond to complaints in accordance with procedures.

• Assist in organising meetings, events, and surveys to promote resident involvement and engagement.

Key Requirements:

• Proven experience in customer service with excellent communication and interpersonal skills.
• Ability to complete welfare checks and highlight safeguarding concerns.
• Strong organisational skills and the ability to manage various tasks efficiently.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.