Customer Services Officer

Brackenberry; Carmarthen; On-site; GBP 19,000 - 25,000; Part time

Job summary

Brackenberry is seeking a Customer Services Officer in Carmarthen on a 3-month contract, with a strong likelihood of extension at the client's discretion. The role involves handling inquiries via telephone, in person, and digital channels, and promoting online services while providing accurate support where digital options are not available.

You will manage enquiries across Council Tax, Housing Benefits, Housing Repairs, and related services, ensuring first-point contact resolution where

Qualifications

• Experience delivering customer care
• Ability to work accurately in busy environments
• Excellent interpersonal and communication skills

Responsibilities

• Provide professional and efficient customer service across telephone, face-to-face, digital and social media channels.
• Promote the Council's online services and encourage customers to use digital channels wherever possible.
• Provide accurate information and assistance where online services cannot be used.
• Assist customers with service requests, applications, forms, statements, amendments and updates.
• Deal with enquiries relating to Council Tax, Housing Benefits, Housing Repairs, Homelessness, Debt Recovery, Blue Badge applications, Licensing, Refuse and Recycling and Public Protection.
• Take ownership of customer enquiries and aim to resolve them at the first point of contact wherever possible.

Skills

Customer service

IT skills

Interpersonal skills

Customer-focused

Job description

We are working closely alongside a Local Authority in Carmarthen to assist with the appointment of a Customer Services Officer, on a 3-month contract, highly likely to be extended at clients discretion.

Rate of Pay: £13.69 - £17.73 per hour

Summary:

The Customer Services Officer will act as an effective link between customers and Council departments, providing professional support across telephone, face-to-face, digital and social media channels. The role will promote online services while ensuring customers who require additional assistance receive accurate information and appropriate support.

Responsibilities:

• Provide professional and efficient customer service across telephone, face-to-face, digital and social media channels.
• Promote the Council's online services and encourage customers to use digital channels wherever possible.
• Provide accurate information and assistance where online services cannot be used.
• Assist customers with service requests, applications, forms, statements, amendments and updates.
• Deal with enquiries relating to Council Tax, Housing Benefits, Housing Repairs, Homelessness, Debt Recovery, Blue Badge applications, Licensing, Refuse and Recycling and Public Protection.
• Take ownership of customer enquiries and aim to resolve them at the first point of contact wherever possible.

Essentials:

• Excellent keyboard and IT skills, with familiarity using a range of IT applications.
• Ability to work accurately in a busy customer service environment.
• Excellent interpersonal and communication skills.
• A caring and customer-focused approach.
• Experience recognising and responding positively to customer needs.
• Experience delivering excellent customer care.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer:

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important:

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.