Customer Services Officer

VanRath; Belfast; On-site; GBP 1,000; Full time

Job summary

A leading public sector organization is seeking a Customer Services Officer for a temporary role in Belfast. This position involves providing operational and administrative support, ensuring excellent customer service, and collaborating with stakeholders. Candidates should have a degree-level qualification and relevant experience, with opportunities for extension based on performance.

Qualifications

• At least 1 year of relevant experience or 2 years with equivalent learning.
• Proven experience in effective communication and collaboration.

Responsibilities

• Provide excellent customer service and resolve queries.
• Support recruitment and resourcing activity as required.
• Build and maintain effective working relationships.

Skills

Effective communication

Collaboration

Negotiation skills

Education

Degree-level qualification

Professional housing qualification

Job description

Role: Customer Services Officer - Temporary - Belfast
Job Overview
VANRATH are assisting our client, a large Public Sector organisation, in their search for a Customer Services Officer for 3 months initially with the possibility of extension. The Customer Services Officer will provide comprehensive operational and administrative support to assist in the development and delivery of key areas within housing-related customer services.

• Salary: £16.37/hour
• 37 hours per week
• Belfast city centre office

Key Responsibilities:

• Provide excellent customer service by taking ownership of queries, seeing them through to resolution, and escalating when necessary.
• Build and maintain effective working relationships with colleagues, partners, and external contacts.
• Represent the organisation positively, helping to maintain a strong and professional public image.
• Work in line with all organisational policies and procedures, including those related to equality, health and safety, and data protection.
• Support colleagues by directing them to the correct resources or contacts for matters beyond the scope of your role.
• Take part in project work as assigned, using sound project management principles to deliver tasks effectively.
• Support recruitment and resourcing activity as required, in line with organisational guidelines.
• Carry out other reasonable duties as needed to support the organisation's goals and evolving priorities.

Essential Criteria:

• Hold a degree-level qualification with at least 1 year of relevant experience,
  OR
  Demonstrate equivalent professional development or experiential learning with at least 2 years of relevant experience.
• Proven experience in:
• Effective written and verbal communication, including coordinating communications and negotiation skills.
• Collaborating with internal and external stakeholders to achieve shared objectives.
• Hold a current driving licence or have access to suitable transport to meet the role's requirements.

Desirable Criteria:

• Experience analysing and interpreting data to improve service delivery.
• Experience in housing management functions.
• Possession of a recognised professional housing qualification.

For further information on this job, or any other Public Sector role in Northern Ireland, apply via the link or contact Ryan Sykes for a confidential chat today. VANRATH acts as an agency and employment business for permanent recruitment and the supply of temporary workers.