Customer Services Manager

Ess Employment; Yate; On-site; GBP 29,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Customer Services Manager in Yate to manage order entries, respond to customer queries, and ensure service delivery. Ideal candidates have over 3 years of customer service experience and strong problem-solving skills. Benefits include a generous bonus scheme and modern working conditions.

Benefits

25 days holiday

Attractive company bonus scheme

On-site gym

Cycle to Work Scheme

On-site secure parking

Qualifications

• 3+ years of office-based customer service experience preferred.
• Reliable and diligent.
• A good culture and team fit with attributes hungry, humble, and smart.

Responsibilities

• Enter orders onto company systems and send to suppliers.
• Monitor status of key client accounts and escalate issues.
• Communicate delivery changes to customers.

Skills

Office-based customer service experience

Strong IT Skills

Excellent telephone manner

Problem solving skills

Positive can-do attitude

Job description

LOCATION: Yate
START DATE: ASAP
SALARY: £29,000 - £30,000 per annum, depending on experience
PERMANENT
DAILY TIMES: Monday to Friday 08.00-17.00

Yate Office: 01454 310031
E: [e-mail]
Vacancy – Customer Services Manager

Our well-established client based in Yate area are seeking a Customer Services Manager to join their team. The successful candidate will be responsible for the entering of orders onto company systems, sending orders to suppliers, and helping guide orders through to completion to ensure service delivery KPI's are achieved.

Duties:
• Take responsibility for rapid responses and actioning of all emails being received into group customer service inbox.
• Running checks and reports on key client accounts to monitor status and SLA's closely, escalating any issues and resolving accordingly.
• Communicating changes to dates of delivery to customers
• Running daily reports and checks on orders due out each day.
• Escalations and complaint problem solving
• Answering incoming phone calls to customer service team
• Customer carrier booking enquiries.
• Be available to cover order entry and other operations team roles as cover.

The candidate:
• Office based customer service experience- ideally 3 years + preferred.
• Strong IT Skills
• Excellent telephone manner
• Problem solving skills.
• Positive can-do attitude and work ethic.
• Reliable and diligent
• A good culture and team fit for the business with the attributes hungry, humble, and smart.

Benefits:
• Company events
• 25 days holiday
• Attractive and generous company bonus scheme equating to 5% of salary minimum as a bonus each quarter.
• Modern working environment with pleasant outdoor space
• Cycle to Work Scheme
• On site secure parking
• On-Site Gym with high quality equipment

If you are interested in this post, please do not hesitate to apply!
In order to be considered for the role please email your cv at your earliest convenience to Rachel Hudson- [e-mail]

ESS EMPLOYMENT Ltd work with clients and candidates from a range of disciplines and place people in permanent, contract and temporary roles. Many of our candidates and clients come to us by recommendation and we are proud of our personal, professional, and friendly approach to recruitment. See our website for more information www.ess-emp.co.uk