Customer Services Manager

TN United Kingdom; Wigan; On-site; GBP 40,000 - 50,000; Full time

Job summary

A forward-thinking company is seeking a dynamic Customer Service Manager to lead their European team. With over 80 years of innovation in engineered sensing technology, this role involves managing customer orders from receipt to delivery, ensuring effective communication and service excellence. You will leverage your experience in ERP systems like Oracle to enhance processes and drive improvements. Join a collaborative environment where your leadership can make a significant impact on customer satisfaction and operational efficiency.

Qualifications

• Experience in customer service with team leadership.
• Proficient in managing ERP systems like Oracle.

Responsibilities

• Lead the European customer service team and manage order flow.
• Analyze metrics for continuous improvement in service quality.

Skills

Customer Service Management

Team Leadership

Oracle ERP

MS Office

Attention to Detail

Tools

Oracle

Pull Systems

JIT

KANBAN

Job description

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We are delighted to partner with a leading global manufacturer of engineered sensing technology based in the northwest in recruiting a Customer Service Manager.

The business has been developing highly advanced sensing technologies for over 80 years, delivering valuable data for systems such as appliances, heating, motor vehicles, and aircraft. With over 3,000 employees worldwide across 5 manufacturing facilities, the company seeks an experienced Customer Service Manager to lead a team servicing the European market.

Reporting to the Sales Operations Manager, you will be responsible for managing the flow of customer orders from receipt to delivery.

Duties include:

• Lead the customer service organization for Europe and effectively manage a team of customer service representatives.
• Oversee customer orders and finished goods continuity.
• Ensure timely communication with customers and handle escalations appropriately.
• Maintain regular communication with customers and sales representatives regarding order status and issues.
• Analyze customer service metrics to identify continuous improvement opportunities and implement projects to enhance process efficiency and quality.
• Maximize the use of Oracle and other tools to track and update customers on orders.
• Create and maintain customer service processes, procedures, and work instructions. Improve processes where possible, ensuring compliance with regulations.
• Perform other duties and/or special projects as needed.

Requirements:

• Experience in a customer service role with team leadership experience.
• Experience managing ERP systems such as Oracle.
• Proficiency in MS Office, Pull, JIT, KANBAN.
• Excellent attention to detail.
• Personable and professional demeanor.
• Salary up to £50k DOE.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent roles. We are committed to equal opportunity and diversity. Suitable candidates with comparable qualifications and experience are encouraged to apply. Salary ranges depend on experience, qualifications, and training.