Customer Services Manager

LinkPoint Resources; United Kingdom; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Services Manager for the South East area to support retail site development and daily operations. This role involves managing workflows, building stakeholder relationships, and providing market insights. Candidates should have strong project management experience in admin, retail, or automotive, along with excellent communication skills and a willingness to travel across the UK. The position offers a hybrid working model with travel to retail sites.

Qualifications

• Experience in Admin, Retail, or Automotive project management.
• Advanced MS Office skills, especially Excel and PowerPoint.
• Strong commercial acumen and financial analysis skills.
• Willingness to travel across the UK.
• Ability to work independently and manage workload.
• Excellent communication and interpersonal skills.

Responsibilities

• Support development of retail sites aligning with company brand.
• Assist with daily operations, including presentations and reports.
• Implement action plans from start to finish.
• Manage termination, transfer, or appointment of retail sites.
• Report on retail network status.
• Build relationships with stakeholders and partners.
• Provide market and trend insights.
• Support retail concept development.
• Recommend process improvements.
• Understand retailer software systems.

Skills

Admin experience

Retail project management

Automotive project management

Advanced MS Office (Excel, PowerPoint)

Commercial acumen

Financial analysis

Communication skills

Interpersonal skills

Influencing abilities

Networking skills

Job description

Social network you want to login/join with:

Customer Services Manager, south east area, uk

Client:

LinkPoint Resources

Location:

South East area, UK

Job Category:

Other

EU work permit required:

Yes

Job Reference:

389d30c7437a

Job Views:

18

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

We specialise in recruiting high-quality candidates in the Retail sector. An excellent opportunity exists for a Customer Services Manager / Office Manager to join a leading manufacturer and retailer.

Location: Epsom, with 1 to 2 days per week in the office and the rest home-based, with travel to retail sites across the UK.

Core Duties:

• Support development of retail sites aligning with company brand and strategy
• Assist with daily operations and workflow, including presentations and reports for retailers
• Implement action plans using workflow processes from start to finish
• Manage termination, transfer, or appointment of retail sites
• Report on retail network development and status
• Build relationships with stakeholders, retailers, and partners
• Provide market and industry trend insights to stakeholders
• Support retail concept development
• Recommend process improvements between retailers
• Understand retailer software systems

Qualifications and Skills:

• Experience in Admin, Retail, or Automotive project management
• Advanced MS Office skills, especially Excel and PowerPoint
• Strong commercial acumen and financial analysis skills
• Willingness to travel across the UK
• Ability to work independently, managing workload and priorities
• Excellent communication and interpersonal skills
• Strong influencing and networking abilities to build relationships with partners and stakeholders