Customer Services Manager

Islington Council; London; On-site; GBP 40,000 - 50,000; Full time

Job summary

Islington Council is seeking a Customer Services Manager for their Library Service. The role involves leading a team of library managers, ensuring high-quality service delivery, and fostering staff development. Ideal candidates will have extensive experience in library services, excellent communication skills, and a commitment to diversity and inclusion.

Benefits

Up to 31 days leave per year

Flexible working arrangements

Learning and development opportunities

Competitive pay

Local government pension scheme

Cycle to Work scheme

Discounted gym memberships

Qualifications

• Significant experience in delivering and managing library services.
• Ability to lead, motivate and develop a diverse team.

Responsibilities

• Lead a team of library managers across 10 libraries.
• Ensure high-quality library service delivery to residents.

Skills

Leadership

Communication

Problem Solving

Interpersonal Skills

Job description

Job Title: Customer Services Manager

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About The Role

We are seeking an enthusiastic and motivated individual to join the Library Service as a Customer Services Manager. You will lead a team of library managers responsible for service delivery across 10 libraries in the borough.

The ideal candidate will have significant experience in managing library services, with the ability to lead, motivate, and develop a diverse team. You should be professional, well-organized, and possess excellent communication skills, with a keen eye for detail and the ability to handle multiple priorities effectively.

You will need strong problem-solving skills and resource management capabilities. As a key member of the Library Service senior management team, you will play a vital role in ensuring high-quality service delivery to residents. Your responsibilities will include staff development, recruitment, and ensuring HR policies are correctly interpreted and implemented.

Excellent interpersonal skills are essential for building productive, professional relationships with a diverse range of individuals and groups.

Additional Information

For further details or an informal discussion about the role, please contact:

• Name and Job Title: Michelle Gannon, Head of Library Service
• Email: [email protected]
• Phone: [phone]

Working for the Team, Service, and Organisation

Islington is a diverse and culturally rich area. Our purpose as a council is to serve our community, and we are committed to challenging inequality. We believe in looking after our people to better serve our borough and the planet. Together, we can shape a better future.

We aim to create a more equal Islington, where everyone has the opportunity to thrive. Our values—collaborative, ambitious, resourceful, and empowering—guide our work and are encapsulated in the acronym 'CARE', reflecting our commitment to public service.

Our Offer to You

We offer a range of benefits, including:

• Up to 36 days of leave per year, depending on service length
• Flexible working arrangements and a 35-hour workweek
• Learning and development opportunities
• Competitive pay, including the London Living Wage
• Excellent pension scheme
• Cycle to Work scheme and discounted gym memberships
• Local discounts for various services and retailers

Please Note: Priority will be given to those at risk of redundancy within Islington Council. Current redeployees must meet essential criteria for shortlisting.

Workforce Equality, Equity, Diversity, and Inclusion

We are dedicated to creating an inclusive workplace where everyone is treated with dignity and respect. We uphold a zero-tolerance policy towards discrimination, harassment, or victimisation based on protected characteristics under the 2010 Equality Act. We use data to monitor and improve our practices, ensuring diverse representation and an inclusive environment.

Everyone has a role in making Islington Council a truly inclusive workplace. By embodying our CARE values and promoting equality, we can empower our community and foster a more equitable borough.

Safeguarding

We are committed to safeguarding children, young people, and vulnerable adults. All staff and volunteers must share this commitment. Some positions require a DBS check and references.

Disability Confident Scheme

We operate a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and support reasonable adjustments during recruitment and employment.