Customer Services Manager

ARV Solutions; Liverpool City Region; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in modular solutions is seeking a Customer Care Manager to establish and enhance their customer care function across multiple divisions. This role offers a chance for significant professional growth, managing client relationships, and collaborating closely with sales and technical teams, all within a friendly, forward-thinking environment. Hybrid working options are available post-onboarding.

Benefits

28 days holiday

Flexible hybrid working

Career progression opportunities

Friendly team culture

Qualifications

• Background in customer service or sales.
• Confident communicator with great organisational skills.
• Proactive and open to learning as the business scales.

Responsibilities

• Manage and grow relationships with key customers.
• Handle day-to-day support and service using HubSpot CRM.
• Collaborate with sales and technical teams to resolve enquiries.

Skills

Customer service

Communication

Organisational skills

CRM systems

Microsoft Office

Job description

Customer Care Manager - Modular Solutions

Knowsley HQ | GBP30k - GBP45k DOE | 36.5 hrs/week | 28 days holiday

Hybrid working is available after onboarding

We're working with an industry-leading modular specialist on an exciting opportunity for a Customer Service Specialist to join their growing team at HQ in Knowsley.

This is a key role, ideal for someone ready to build and shape a brand-new customer care function across five divisions - including modular construction, container conversions, and steel fabrication. You'll act as the central point between clients and internal teams, delivering service that's as high-quality as the company's product offering.

Plenty of scope for career progression here - this is a growing business with a strong reputation, and they're investing in people for the long term.

The Role

Manage and grow relationships with key customers
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Handle day-to-day support and service using HubSpot CRM
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Collaborate with sales and technical teams to resolve enquiries and build opportunities
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Support new customers with onboarding and account setup
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Help shape the customer care experience across the group
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Feed insights and feedback into wider business improvements

About You

Background in customer service or sales
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Confident communicator with great organisational skills
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Comfortable using CRM systems (HubSpot ideal) and Microsoft Office
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Proactive and curious - someone who wants to improve things, not just maintain them
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Open to learning and growing as the business scales

Why Apply?

Join a UK leader in modular, container and fabrication solutions

Be part of building the customer care department along with the commercial director
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Friendly, forward-thinking team culture
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Real opportunity to progress as the business grows
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Flexible hybrid working after onboarding