Customer Services Manager

ARV Solutions; Liverpool; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading modular solutions company is seeking a Customer Care Manager to establish a new customer care function. Based in Knowsley, this role involves managing client relationships, supporting onboarding, and improving service standards, offering flexibility for hybrid work after onboarding.

Benefits

28 days holiday

Flexible hybrid working

Career progression opportunities

Friendly team culture

Qualifications

• Background in customer service or sales is essential.
• Confident communicator; great organisational skills.
• Comfortable using CRM systems and MS Office.

Responsibilities

• Manage and grow relationships with key customers.
• Handle day-to-day support using HubSpot CRM.
• Collaborate with sales/technical teams for resolutions.

Skills

Communication

Organisational Skills

Proactive Mindset

Tools

HubSpot CRM

Microsoft Office

Job description

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Customer Care Manager - Modular Solutions

Knowsley HQ | £30k - £45k DOE | 36.5 hrs/week | 28 days holiday

Hybrid working is available after onboarding

We're working with an industry-leading modular specialist on an exciting opportunity for a Customer Service Specialist to join their growing team at HQ in Knowsley.

This is a key role, ideal for someone ready to build and shape a brand-new customer care function across five divisions - including modular construction, container conversions, and steel fabrication. You'll act as the central point between clients and internal teams, delivering service that's as high-quality as the company's product offering.

Plenty of scope for career progression here - this is a growing business with a strong reputation, and they're investing in people for the long term.

The Role

Manage and grow relationships with key customers

Handle day-to-day support and service using HubSpot CRM

Collaborate with sales and technical teams to resolve enquiries and build opportunities

Support new customers with onboarding and account setup

Help shape the customer care experience across the group

Feed insights and feedback into wider business improvements

About You

Background in customer service or sales

Confident communicator with great organisational skills

Comfortable using CRM systems (HubSpot ideal) and Microsoft Office

Proactive and curious - someone who wants to improve things, not just maintain them

Open to learning and growing as the business scales

Why Apply?

Join a UK leader in modular, container and fabrication solutions

Be part of building the customer care department along with the commercial director

Friendly, forward-thinking team culture

Real opportunity to progress as the business grows

Flexible hybrid working after onboarding