Customer Services Manager

Leapfrog Recruitment Consultants; Daliburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment consultancy in Scotland is seeking a Customer Services Manager to oversee a busy customer-focused team. You will ensure high-quality service delivery, supervise staff, and manage customer relations. The ideal candidate has proven experience in customer service management, excellent communication skills, and the ability to motivate a team under pressure. This position offers an opportunity to contribute to a dynamic working environment.

Qualifications

• Proven experience in customer service management.
• Confident telephone manner with effective complaint handling.
• Proactive and analytical with team motivation skills.

Responsibilities

• Supervise customer service staff and ensure standards are met.
• Manage customer queries and complaints professionally.
• Schedule resources to meet efficiency targets.
• Collect outstanding debts and review repayment arrangements.
• Manage customer accounts and process orders.

Skills

Customer service management

Excellent communication

Problem-solving

Organisational skills

IT literacy

Job description

Our client is seeking a Customer Services Manager to oversee a busy customer-focused team! This role will be responsible for ensuring high-quality service delivery, effective supervision of staff, and the smooth running of operations, while building strong relationships with customers and other departments.

Location

Duties for this role include, but are not limited to:

• Supervising customer service staff, prioritising workloads, and ensuring service standards are consistently met.
• Answering and managing customer queries and complaints in a professional and timely manner.
• Scheduling company resources to meet both customer requirements and efficiency targets.
• Collecting outstanding debts and reviewing repayment arrangements with clients.
• Managing customer accounts including processing credit notes, direct debits, and orders.
• Supporting marketing projects and providing cover within the wider accounts and customer service areas.
• Promoting company values, completing appraisals, and ensuring effective team communication.

Skills / Qualifications

The ideal candidate will have proven experience in customer service management, with excellent communication, problem-solving, and organisational skills. A confident telephone manner, the ability to handle complaints effectively, and strong IT literacy are essential. The successful candidate will be proactive, analytical, and capable of motivating and developing their team while working under pressure to meet deadlines.

For a full job description or further information on this role please call 711188, or email [e-mail]. If you wish to apply for this role, please submit your CV via the Apply Now button below.

Related Commercial/ Non-finance Jobs in Guernsey