Customer Services Manager

i-Jobs; Atherstone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent recruitment agency is seeking a Customer Services Manager to lead a team in delivering high-quality service and enhance customer satisfaction. The ideal candidate will have strong leadership, organizational, and communication skills. This full-time role is based in Atherstone, offering a competitive pay rate of GBP 23.91 per hour with a contract duration of over 6 months.

Qualifications

• Ability to lead and motivate staff in a multi-functional environment.
• Experience managing a team working directly with the public.
• Excellent initiative and deadline management in a changing environment.

Responsibilities

• Lead and manage the customer service team for effective service delivery.
• Develop and implement customer service policies to enhance satisfaction.
• Monitor service delivery processes for improvement opportunities.

Skills

Organisational skills

Communication skills

Planning skills

Leadership skills

Tools

Computer systems

Job description

Customer Services Manager

Location: South Street, CV9 1DE
Start Date: ASAP
Contract Duration: 6+ Months
Working Hours: Mon Fri, 09 00, 37 Hours per week
Pay Rate: GBP 23.91 per hour
Job Ref: (phone number removed)

Responsibilities

• Lead and manage the customer service team to ensure efficient and effective service delivery.
• Develop and implement customer service policies and procedures to enhance customer satisfaction.
• Monitor and evaluate service delivery processes to identify areas for improvement.
• Coordinate with other departments to ensure seamless service delivery and resolve any customer issues promptly.
• Prepare and present reports on customer service performance to senior management.
• Ensure compliance with relevant regulations and standards in customer service operations.

Person Specification

• Ability to take the initiative and work to demanding deadlines in a changing environment.
• Excellent organisational, communication, and planning skills.
• Hands-on computer awareness, including development and implementation of systems.
• Proven ability to lead and motivate staff in a multi-functional environment.
• Sound experience of managing a team working directly with the public.

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