Customer Services Executive Full TimePermanent

TN United Kingdom; Burgess Hill; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Services Executive to enhance their customer support team. This full-time role in Burgess Hill involves direct communication with customers, resolving inquiries, and supporting various departments. You will play a crucial role in ensuring customer satisfaction through effective communication and administrative support. If you are detail-oriented and passionate about providing excellent service, this opportunity is perfect for you. Join a dynamic team where your contributions will make a significant impact on customer experiences.

Qualifications

• Strong customer service skills and ability to resolve complaints.
• Attention to detail and proficiency in Microsoft Office.

Responsibilities

• Direct communication with customers via phone and email.
• Resolving complaints and ensuring timely outcomes.
• Collaborating with accounts and sales teams.

Skills

Customer-focused

Excellent phone manner

High attention to detail

Proficient in Excel

Proficient in Word

Job description

Customer Services Executive Full Time Permanent, Burgess Hill

Client: First Recruitment Services

Location: Burgess Hill, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 6dacf4a40776

Job Views: 6

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

The role: The Customer Service Executive is responsible for all aspects of customer service, including responding to email inquiries, checking customer accounts, monitoring direct debits, processing payments, and following up with customers and clients. The role also involves supporting sales, admin, and accounts teams with administrative tasks and managing excess workloads.

Duties and responsibilities:

1. Direct communication with customers via phone and email
2. Resolving complaints
3. Liaising with multiple departments to understand current situations, processes, and required actions to ensure timely and appropriate outcomes for both clients and the business
4. Preparing and checking invoices
5. Chasing outstanding payments from customers
6. Collaborating with accounts and sales teams to ensure smooth and accurate information flow to clients
7. Providing quality and timely customer service at all times
8. Performing sales administration as needed

Skills, competencies & experience required:

• Customer-focused with excellent phone manner
• High attention to detail
• Proficient in Excel and Word

Please apply now for immediate consideration. Shortlisting will take place soon.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of gender, marital status, race, religion, colour, age, disability, or sexual orientation. Candidates will be assessed solely on their merits, qualifications, and ability to perform the duties of the job.