Customer Services Executive

Ayvens; Slough; On-site; GBP 25,000; Full time

Job summary

Ayvens seeks a motivated customer service executive to enhance client relationships by managing customer contracts and queries. This office-based role requires strong communication skills and a commitment to excellent service delivery. The position includes a competitive salary, generous benefits like a contributory pension scheme, and opportunities for flexible working.

Benefits

Generous contributory pension scheme

25 days holiday plus bank holidays

Volunteering days for charity

Flexible working options

Study support

Referral bonus

Cycle2work Scheme

Enhanced parental leave

Qualifications

• Must communicate effectively with customers via phone and email.
• Demonstrate empathy and professionalism in customer interactions.
• Resolve customer queries efficiently and maintain ownership of issues.

Responsibilities

• Manage customer queries through call and email.
• Provide accurate information to customers.
• Deliver professional service and support.

Skills

Customer-facing experience

Excellent command of spoken English

Good command of written English

Strong work ethic

Ability to show empathy

Resilience

Education

Educated to A-level standard or equivalent

Job description

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We are looking for a customer service executive who can join us in carrying out active management of customer contracts, to be able to manage contract lifecycle queries and end of contract processes.

This is an office-based role and you must be able to commute to the Slough office (SL1 4AA) 5 days a week.

Key Purpose

• Provide clear and accurate service and support to our customers
• Manage customer queries and requests through both email and telephone calls to a successful and timely resolution
• Deliver a professional and engaging ‘front of house’ service to our customers and external contacts

Summary Of Responsibilities

• Deal with incoming calls and emails from drivers, fleet contacts or Franchisee partners
• Resolve all issues by telephone as far as possible and maintain personal ownership for any which are passed to other teams for resolution
• Provide timely and accurate information to our customers to minimise queries and complaints
• Deliver client-specific tasks and processes within agreed SLAs
• Utilise all tools & systems provided by LeasePlan and its suppliers
• Build rapport and confidence within our customer base

Skills, Experience & Background

• Educated to A-level standard or equivalent
• Excellent command of spoken English to enable telephone communication with customers
• Good command of written English to enable email communication with customers
• Customer-facing experience
• Ability to deal calmly and professionally with customers on the telephone
• Strong work ethic
• Ability to show empathy and support to customers
• Resilience

What We Can Offer …

Salary range £24,297 standard base salary

Generous contributory pension scheme

25 days holiday, in addition to bank holidays

Volunteering days to assist in charity work

Sustainability Initiatives

Holiday buy / sell (subject to conditions)

Travel Insurance (cost associated)

Dental Insurance (cost associated)

Flexible working options available

Study support (where applicable)

Access to Colleague Car Scheme (cost associated)

Enhanced parental leave

Referral bonus for referring an Employee

Cycle2work Scheme

EV charging points, bike storage, shower & changing facilities and car parking

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.