Customer Services Executive

Rthirteen; Norwich; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading FMCG organisation in Norwich is seeking a Customer Services Executive to join their busy Supply Chain division. In this role, you will manage customer requests, orders, and stock control while maintaining strong client relationships. A positive attitude and customer-focused mindset are key, with responsibilities including complaint resolution and effective communication with third-party vendors.

Qualifications

• Experience handling customer complaints, preferably with B2B customers.
• Positive and proactive attitude.
• Experience in supply chain or logistics is advantageous.

Responsibilities

• Serve as the point of contact for customer complaints.
• Log and track all queries and requests.
• Manage stock and reflect its status on internal systems.

Skills

Customer-focused

Proficient in computer systems

Team player

Problem-solving

Job description

Social network you want to login/join with:

Customer Services Executive

Type: Permanent

Location: Norwich

Specialism: Customer Services

Salary: £27,000 - £30,000

Role Overview

Working within a highly fast-paced Supply Chain division, this role offers the opportunity to join a leading organisation in a busy, varied, and integral position. Responsibilities include managing customer requests, orders, and stock control, as well as client liaison regarding product issues and investigative procedures to resolve them efficiently and promptly.

The role is primarily Monday to Friday, with occasional additional hours to support business needs.

The Company

This thriving FMCG business is driven by a passion for making a positive impact—whether for its employees, the community, or the environment. Guided by a strong ethos, they are committed to responsible practices, operational excellence, and continuous innovation within their industry.

How to Apply

To learn more about this Customer Service Executive opportunity, please email your CV to Becky Headden, Business Director at R13 Recruitment. If you do not hear from us within 5 working days of your application, please assume you have been unsuccessful.

Day-to-Day Responsibilities

• Serve as the point of contact for customer complaints, undertaking necessary action and investigation procedures.
• Log and track all queries and requests.
• Maintain strong client relations through regular communication.
• Provide effective resolutions and feedback on process improvements.
• Manage stock and reflect its status on internal systems.
• Utilize product knowledge to forecast requirements.
• Liaise with third-party warehouses regarding stock and delivery.
• Produce reports as required.

Candidate Requirements

• Experience in supply chain or logistics is advantageous but not essential.
• Positive, proactive attitude with ownership skills.
• Experience handling and managing complaints, preferably with B2B customers.
• Customer-focused with high service standards.
• Proficient in computer systems.
• Team player supporting wider team success.

Note: If you are not a passport holder of the country for this vacancy, a work permit may be required. For more information, check our Blog.

All applications should be submitted via the 'Apply now' button. Do not provide bank or payment details during application. Eurojobs.com is not responsible for external website content.

Created on 29/06/2025 by TN United Kingdom.