Customer Services Executive

2i Recruit Ltd; Guildford; On-site; GBP 60,000 - 80,000; Full time

Job description

Are you looking for your first opportunity in customer services/administration? Do you possess a warm telephone manner? Do you want to join a company which can offer long-term progression? Are you a team player?

If this sounds like you, we may have the perfect opportunity with our lovely client based in Guildford.

Working in a busy Customer Service Team, our client is looking for a candidate with some experience within customer service to answer telephones and written enquiries from members of the public and clients.

Customer Services Executive Key Responsibilities:

1. Answering queries from customers
2. Set up new clients using the established agency onboarding process.
3. Providing agency support to existing clients - helping with quotes, questions, applications.
4. Using LiveChat system to respond to enquiries online
5. Responding to queries submitted via email
6. To assist with training, mentoring and support of new staff as required.
7. To problem solve and mediate when required.
8. To work with other departments and team members as required to provide excellent and efficient service to customers.

Customer Services Executive Experience and Skills Requirements:

1. Passion for championing excellent customer service.
2. Understand how to implement processes and procedures.
3. Have a desire to learn new skills and challenge the 'status quo' to develop personal and achieve business objectives.
4. Take an active role in supporting and maintaining the company values and culture.
5. Able to deliver high levels of accuracy and attention to detail.
6. Capable of managing relationships - internal and external at all levels within the business.
7. Have good PR/interpersonal skills, outstanding communication and reporting skills, problem analysis, and listening ability.
8. Contributes to team effort by accomplishing related results as needed.

If you have not been contacted within 5 working days, then unfortunately, on this occasion, your CV has not been shortlisted.