Customer Services Executive

OA; Bedford; On-site; GBP 30,000; Full time

Job summary

A customer service-oriented organization in Bedford is seeking a proactive Customer Services Executive. You will play a key role in responding to member queries and supporting the underwriting function. Strong experience in customer service and administration is essential. This position offers a salary of £30,000 per annum along with generous holiday and private medical benefits.

Benefits

25 days holiday plus bank holidays

Private Medical Insurance

Pension

Qualifications

• Solid background in office-based customer service roles.
• Open, honest, adaptable, and reliable.
• Willingness to develop skills and knowledge.
• Good understanding of Microsoft Office.

Responsibilities

• Handle queries from members via telephone and email, providing excellent customer service.
• Follow our business retention process, including outbound calls and emails to members.
• Process member requests on our administration platforms.
• Support the Underwriting function by requesting reports and logging work items.
• Process BACS reports daily.

Skills

Customer service experience

Administration skills

Microsoft Office

Job description

Customer Services Executive

Location: Bedford

Hours: 9-5 Mon to Friday

Salary: £30,000 per annum

We are seeking a proactive Customer Services Executive to join our client's team in Bedford. The ideal candidate will have strong administration and customer service experience.

What’s in it for you?

• 25 days holiday plus bank holidays
• Private Medical Insurance
• Pension

Role Responsibilities:

• Handle queries from members via telephone and email, providing excellent customer service.
• Follow our business retention process, including outbound calls and emails to members.
• Process member requests on our administration platforms.
• Support the Underwriting function by requesting reports, logging and allocating work items, chasing outstanding requirements, and providing telephone support.
• Process BACS reports daily.

Candidate Requirements:

• Solid background in office-based customer service roles.
• Open, honest, adaptable, and reliable.
• Willingness to develop skills and knowledge.
• Good understanding of Microsoft Office.
• Strong administration skills.

If interested, please apply with your most recent CV.

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Thank you for your interest. Your application will be considered, and we will contact you within 3 working days.