Customer Services Data Analyst

Tracerco Limited; Billingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

An innovative industrial technology firm is seeking a Customer Service Data Analyst to support commercial strategies. This temporary role involves working closely with global teams to update and present critical data for Profiler Lifetime Service Packages. The ideal candidate will possess strong IT skills, particularly in Microsoft, Sharepoint, and Power BI, and have a customer-focused mindset. This position offers a unique opportunity to contribute to strategic decisions while showcasing your analytical and communication abilities in a dynamic environment.

Qualifications

• Strong IT skills with proficiency in Microsoft, Sharepoint, and Power BI.
• Excellent communication and customer service skills.

Responsibilities

• Collaborate with the global Commercial team to finalize service package strategies.
• Update and present product data in user-friendly dashboards.

Skills

Proficiency in IT Programs

Customer problem resolution

Excellent communication skills

Ability to work under pressure

High attention to detail

Excellent numeracy and literacy skills

Customer focused

Confidence to work independently

Teamwork

Tools

Microsoft

Sharepoint

Power BI

Job description

Tracerco is a leading Industrial Technology firm, providing detection diagnostic and measurement solutions. We are currently looking to hire a Customer Service Data Analyst on a temporary basis. It is a strategic role within the MI business, supporting the interim Commercial Director and Global commercial teams to finalise the strategy for Profiler Lifetime Service Packages.

Responsibilities

1. Work closely with the global Commercial team to help update all relevant data to finalise the Profiler Lifetime Service Package strategy.
2. Ensure all relevant product/operational/customer data on existing profiler assets installed globally is updated.
3. Ensure the data is presented in user-friendly dashboards to enable the commercial teams to hunt all potential profiler upgrade opportunities.
4. Take on any other duties which are within the employee’s skills and abilities whenever reasonably instructed.

Skills

1. Proficiency in use of IT Programs (Microsoft, Sharepoint, Power BI)
2. Experience of resolving customer problems and customer interaction
3. Excellent communication skills (written and verbal) with both internal team members, other departments and customers
4. Ability to work under pressure and capable of handling a number of tasks simultaneously and prioritising accordingly.
5. High attention to detail
6. Excellent numeracy and literacy skills
7. Customer focused with a pro-active approach to customer service
8. Confidence to work independently using own initiative
9. Work well as part of a team, with a flexible hands-on approach

To apply for this position please click the link below.