Customer Services Coordinator Level 1

Redrow; Warrington; On-site; GBP 10,000 - 40,000; Full time

Job summary

A well-established property developer in Warrington is seeking a Customer Services Coordinator to provide exceptional service to customers. This role involves being the first point of contact post-completion, managing inquiries, and maintaining accurate records in the system. The ideal candidate would have strong communication skills and a commitment to customer satisfaction. Support for personal and professional growth is provided.

Qualifications

• Strong communication skills for customer support.
• Ability to manage customer expectations effectively.
• Proven record of resolving customer queries.

Responsibilities

• Deliver first-class service to customers throughout the process.
• Act as the first point of contact for customer queries.
• Record all customer details and communications accurately.

Job description

Customer Services Coordinator Level 1, Warrington

Client: Redrow

Location: Warrington, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: c628bcd7fb3d

Job Views: 4

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

Summary

The Customer Services Coordinator will deliver first-class service to our customers throughout the customer services process. The team requires the ability to deal effectively and efficiently with all customers and manage customer expectations to achieve customer satisfaction.

Key Responsibilities

• Champion the customer throughout the business and be the first point of contact after completion, answering calls and queries accurately and consistently.
• Work within the guidelines of the NHBC/Premier Guarantee and Redrow's standards.
• Ensure all customer details and communications are accurately recorded in Redrow’s systems and communicate regularly with customers.
• Manage customer expectations by clearly explaining the situation, next steps, and potential outcomes.
• Take ownership of queries, resolving routine issues and escalating complex ones to the Customer Services Manager or Head of Customer Services.
• Create and issue work instructions on SBMS/Internal systems, ensuring maintenance diaries are fully utilized with consideration to geographical factors.

What we can do for you

Redrow has built a reputation for high-quality homes across England and Wales for nearly 50 years. We value talent and encourage growth, offering a culture of development, equality, diversity, and inclusion. We support the wellbeing of our employees and invest in their personal and professional growth.