Customer Services Coordinator

Miller Homes Ltd; Northampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading housing developer is seeking a Customer Services Coordinator in Northampton to enhance customer service and support administrative duties. The ideal candidate has experience in a similar role and is skilled in data input and communication. This position offers a competitive salary, 26 days annual leave, and the opportunity to earn a bonus.

Benefits

Competitive basic salary

26 days annual leave + public holidays + birthday off

Opportunity to earn 10% bonus

Company contribution of 6.5% towards pension

Qualifications

• Experience in a similar role, ideally within the Construction / Property industry.
• Ability to provide exceptional levels of customer service.
• Computer literate with good administrative skills essential.
• Ability to communicate effectively both written and electronically.

Responsibilities

• Ensure accurate and speedy data input into the customer service operating system.
• Create positive working relationships with colleagues and site teams.
• Deal effectively with all incoming communications.
• Act professionally, courteously with customers and colleagues at all times.

Skills

Customer service

Data input

Communication

Administrative skills

Tools

Word

Excel

Job description

Northampton, NN4 9BS

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Coordinator to join our team in the South Midlands region. The role of the Customer Services Coordinator is to support the customer services department with key administrative duties working alongside the co-ordination role.

RESPONSIBILITIES:

• To ensure accurate and speedy data input into the customer service operating system where necessary
• Create positive working relationships with colleagues paying specific attention to Sales and Production and more importantly the site teams, to enable smoother transition and completion of remedial tasks
• Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
• To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
  
  

REQUIREMENTS:

• Experience in a similar role, ideally within the Construction / Property industry
• Ability to provide exceptional levels of customer service
• Computer literate (especially Word & Excel) with good administrative skills essential
• Ability to communicate effectively and successfully both written and electronically
  
  

WHAT WE OFFER:

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company contribute 6.5% towards pension, plus other benefits