Customer Services Coordinator

HUDA BEAUTY; London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Huda Beauty, a rapidly growing beauty brand, seeks a Customer Service Coordinator to oversee and optimize the customer order lifecycle. This role requires a blend of strong communication, organization, and detail-oriented skills, ensuring customers receive exceptional service and fostering long-term relationships.

Benefits

Private medical coverage

Quarterly product gifting

Monthly 'Self-Love Day'

Monthly coaching sessions with our Success Coach

Employee discounts on all Huda Beauty products

Qualifications

• Excellent communication skills due to role demands.
• Enjoy liaising with internal and external stakeholders.
• Strong organizational and time management skills.

Responsibilities

• Manage the entire customer order lifecycle from receipt to delivery.
• Ensure smooth flow of order information into ERP Microsoft Dynamics.
• Coordinate with warehouse for timely shipment and manage return orders.

Skills

Communication

Organization

Time Management

Attention to Detail

Job description

Who We Are: At Huda Beauty, our vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves! Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world's fastest-growing beauty brands. As a company, we are fueled by purpose and not profit, allowing us to approach things differently to create products, content, and a community like no other. While much has changed since our launch, our core focus remains on business excellence and unwavering kindness.

Summary: Huda Beauty is seeking a highly motivated Customer Service Coordinator responsible for managing the entire customer order lifecycle, from receipt to delivery, providing world-class service to internal and external partners. Our goal is to ensure customers receive near-perfect service that fosters long-term relationships, supporting brand growth and expansion.

Key Skills:

• Excellent communication skills due to role demands
• Enjoy liaising with internal and external stakeholders
• Strong organizational and time management skills; capable of handling multiple priorities
• Comfortable working in a fast-paced environment
• Attention to detail and ability to work under pressure

Essential Duties and Responsibilities:

• Ensure smooth flow of B2B order information into ERP Microsoft Dynamics system upon receipt, via manual entry, upload, or EDI
• Serve as main contact for customers regarding order queries and amendments
• Coordinate with warehouse to ensure timely shipment of orders
• Request POs from customers for upcoming launches to ensure correct order processing and forecast allocation
• Provide weekly stock reports to retailers and the commercial team with updated ETAs
• Manage return orders for RTVs, ensuring closure based on quantities received at DCs
• Investigate order shortages with warehouses
• Provide commercial invoices for export orders
• Communicate order status and phasing at month-end to the Operations Manager

Benefits:

• Private medical coverage
• Quarterly product gifting
• Monthly "Self-Love Day" (at company discretion)
• Monthly coaching sessions with our Success Coach
• Hybrid working schedule (home and office)
• Employee discounts on all Huda Beauty products

Huda Beauty is committed to diversity and inclusion, fostering an equal employment environment free from discrimination. We welcome applicants regardless of race, color, religion, gender identity, sexual orientation, age, marital status, medical conditions, disability, or veteran status. Reasonable accommodations are available upon request.