Customer Services Coordinator

Artemis Talent Solutions Ltd; Gateshead; On-site; GBP 22,000 - 30,000; Full time

Job summary

A dynamic consumer goods company in Gateshead is seeking an Account Co-ordinator who thrives in a fast-paced environment. The role involves managing customer accounts, ensuring targets are met, and collaborating with various teams. Ideal candidates possess strong communication and organizational skills, with the ability to stay calm under pressure. If you're detail-oriented and enjoy helping others, this role offers a supportive team and the chance for growth.

Benefits

Supportive team environment

Variety in daily tasks

Opportunities for skill development

Qualifications

• Excellent communication skills, both verbal and written.
• Strong organizational abilities.
• Ability to remain calm under pressure.
• Desire to help others and work in a team.
• Attention to detail and task management.
• Proficiency in Microsoft Office applications.

Responsibilities

• Manage a portfolio of accounts effectively.
• Communicate with customers regularly.
• Meet targets and KPIs with support.
• Collaborate with planning, production, and operations.
• Identify potential issues proactively.
• Maintain organized emails and spreadsheets.
• Provide support during team members' absences.

Skills

Communication skills

Organization

Problem-solving

Attention to detail

Basic proficiency in Word, Excel, Outlook

Job description

Overview

Account Co-ordinator- Be the Voice of Calm in a World of Chaos (Mostly Emails, Rare Drama)

Fast-Moving & Occasionally Bonkers Consumer Goods

What you'll actually be doing

• Keeping your own portfolio of accounts ticking over nicely
• Chatting with customers (the lovely ones and the slightly dramatic ones)
• Making sure targets and KPIs are hit - no pressure, you will have help!
• Working closely with planning, production, and operations - basically keeping all the plates spinning
• Spotting problems before they become proper headaches
• Visiting customers now and then (they will even let you out the office!)
• Keeping your emails tidy and your spreadsheets even tidier
• Covering your mates when they're off sunning themselves

Who we're looking for

• You've got the gift of the gab - and you're great on email too
• You're organised, even if your sock drawer isn't
• You stay calm when things go wonky (because they will - it's FMCG!)
• You actually like helping people (weird, but useful)
• You've got an eye for detail and a head for juggling tasks
• You can use Word, Excel, and Outlook without needing to shout at your screen
• FMCG experience is a bonus, but if you're a fast learner with a good sense of humour, they will show you the ropes

What's in it for you

• A proper canny team who've got each other's backs
• A job that keeps you busy (you'll never be clock-watching, promise)
• Loads of variety, loads of laughs, and loads of biscuits
• A chance to grow your skills and maybe even show off a bit

Sound like your kind of gig?

Click apply, dust off that CV, and let's have a proper natter. We're after someone smart, switched on, and genuinely nice to work with. If that's you, don't hang about