Customer services clerk for Burgos Plant.

Kronospan; Wrexham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global manufacturer of wood-based panels is seeking a Back Office Clerk for their Wrexham location. The role involves customer management, handling a high volume of emails, and coordinating logistics. Suitable candidates will possess fluency in English and have a proactive communication style. The company offers an indefinite contract with opportunities for ongoing training and career growth.

Benefits

Ongoing training

Career development opportunities

Supportive work environment

Qualifications

• Fluency in English is required.
• Ability to manage 200 emails daily.
• Experience in customer service is a plus.

Responsibilities

• Manage customer inquiries from initial contact.
• Handle calls and emails from clients and sales reps.
• Process customer orders and confirm delivery dates.
• Organize client events and manage marketing materials.

Skills

Customer management

Email management

Fluency in English

Logistics coordination

Job description

Client:

Location:

Wrexham, United Kingdom

Job Category:

Other

Online job listings

-

EU work permit required:

Yes

Job Reference:

2b552700f93c

Job Views:

13

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Full-time

Kronospan is a world-leading manufacturer of wood-based panels with a 125-year history and over 50 plants globally. We are expanding with a new plant in Tortosa, Spain, investing over 500 million euros to increase our European operations and explore new markets. We are seeking a Back Office Clerk (BOC) for our Burgos plant, to be on-site.

Responsibilities include:

• Customer management from initial contact
• Handling calls and emails from clients and sales reps (around 200 emails daily)
• Managing rejection orders and reviewing daily invoices
• Processing customer orders and confirming delivery dates
• Managing marketing materials, samples, and catalogs
• Organizing client events and creating prospective client lists
• Sending proforma invoices
• Configuring transport logistics
• Coordinating shipment once deposits are received and providing feedback to clients

Fluency in English is required.

We offer an indefinite contract, exciting and challenging work, ongoing training, support, and career development opportunities. Join a growing company committed to sustainability and make a difference.

Note: If you do not hold a passport for the country of the vacancy, a work permit may be necessary. Please refer to our Blog for more information.

Applications should be submitted via the 'Apply now' button. Do not provide bank or payment details.

Created on 12/08/2025 by TN United Kingdom