Customer Services Assistants

Instagram; Willington CP; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A local government service provider in Willington CP is looking for two permanent Customer Services Assistants. You will work in a fast-paced call center environment, handling customer inquiries through various channels. The ideal candidate should have at least 4 GCSEs and possess excellent listening skills along with the ability to deal with challenging customers. The role includes a competitive salary and a generous benefits package, along with opportunities for hybrid working.

Benefits

Generous annual leave entitlement

Membership of Local Government Pension Scheme

Flexible working arrangements

Qualifications

• Experience of dealing with the public through various contact channels.
• Ability to meet targets and KPIs.
• Full training will be provided.

Responsibilities

• Answer incoming telephone calls and digital inquiries from customers.
• Support service users through all contact channels.
• Meet service delivery targets.

Skills

Excellent listening skills

Patience and empathy

Ability to deal with challenging customers

Education

4 GCSEs (A-C) or equivalent

Job description

Overview

A vacancy has arisen within Transactional and Customer Services for two permanent Customer Services Assistant roles working full time, 37 hours per week. Your primary base will be Council Offices, Civic Centre, Crook in the call centre.

Responsibilities

• Answer incoming telephone calls from customers, residents, other service users and stakeholders, as well as interactions through our various digital channels.
• Work in a busy and demanding contact centre environment where you will be the first point of contact for general enquiries for our multiple service areas including refuse and recycling, garden waste and housing solutions.
• Support customers, residents, other service users and stakeholders through all contact channels with general enquiries including refuse and recycling, garden waste and housing solutions.
• Meet targets and key performance indicators to achieve quality service delivery.

Requirements

• 4 GCSEs (A-C) or equivalent and experience of dealing with the public through a range of contact channels.
• Excellent listening skills, patience and empathy; ability to deal with challenging and vulnerable customers.
• Full training will be provided.

Benefits

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the contributory Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.