Customer Services Assistant - Supply Chain

Insight Select; Sittingbourne; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A leading company in the retail display sector is seeking a Customer Service Assistant for a hybrid role in Sittingbourne. This permanent position involves processing customer orders, interacting with clients, and ensuring smooth project execution with internal teams. Benefits include hybrid working, gym access, and opportunities for progression.

Benefits

Hybrid working after training

On site gym

25 days holiday plus bank holidays

Flexi time policy

Team events

Future progression opportunities

Qualifications

• Experience working on export documentation.
• Good knowledge of Microsoft Office applications, especially Excel.
• Experience on ERP systems/databases.

Responsibilities

• Communicating with clients and providing excellent service.
• Process sales orders and purchase orders.
• Creating packing lists and export documentation.

Skills

Customer service

Communication

Export documentation

Microsoft Excel

ERP systems

Tools

Microsoft Office

Job description

Customer Service Assistant / Sittingbourne / Hybrid
My client in the retail display space are currently seeking a Customer Service Assistant to join their team on a permanent basis. The main purpose for this role is to progress customers orders through the system and work with internal teams to ensure the project goes smoothly.

Role & Responsibilities:

• Communicating with clients and providing excellent service
• Process sales orders and purchase orders
• General administration duties
• Creating packing lists and export documentation
• Updating customer databases
• Preparing reports on KPIs
• Attending customer meetings with internal and external stakeholders

Essential Skillset:

• Experience working on export documentation
• Good knowledge of Microsoft Office applications especially Excel
• Experience on ERP systems/databases
• Great customer service skills
• Experience of communications with customers both on the phone and written

Benefits:

• Hybrid working following completion of training period
• On site gym
• 25 days holiday plus bank holidays
• Flexi time policy
• Team events
• Future progression opportunities

Customer Service Assistant / Sittingbourne / Hybrid