Customer Services Assistant - Manchester

SSP; Greater Manchester; On-site; GBP 27,000; Full time

Job summary

Join a leading company as a Customer Service Assistant at Manchester Station. You'll be responsible for loading and unloading catering equipment, ensuring compliance with health regulations, and providing excellent service. Enjoy dynamic career opportunities and various employee benefits, including discounts and training programs.

Benefits

Employee Discounts

Work Hour Discounts

Training and Development

Health & Wellbeing Support

Financial Benefits

Holiday Allowance

Referral Rewards

Qualifications

• Applicants must be 18 years or over due to certain responsibilities.
• Manual loading and unloading of items required.

Responsibilities

• Operate platform trucks for train-side deliveries.
• Load and unload catering equipment and stock from TPE trains.
• Comply with Health & Safety and Food Hygiene Regulations.

Skills

Physical Capability

Stamina

Job description

Customer Services Assistant - Manchester

Customer Service Assistant for TransPennine Express (TPE) at Manchester Station.

Pay Rate: £13.20 per hour.
Hours: Full Time (40 hours).
Shifts: Rotational shifts between 4:15am and 12am, including some weekends.

• Applicants must be 18 years or over due to certain responsibilities within the role.
• The role involves manual loading and unloading of items, requiring physical capability and stamina.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK, we are committed to delivering a First-Class service.

AS A CUSTOMER SERVICE ASSISTANT, YOU'LL:

• Operate platform trucks for train-side deliveries (full training provided).
• Load and unload catering equipment and stock from TPE trains.
• Assemble orders and control stock.
• Comply with Health & Safety and Food Hygiene Regulations.

WHY JOIN US AS A CUSTOMER SERVICE ASSISTANT?

At Rail Gourmet, we offer more than jobs; we provide dynamic career opportunities and benefits:

• Employee Discounts: Up to 50% discount on SSP brands like M&S, Burger King, Starbucks, and others across the UK.
• Work Hour Discounts: Up to 75% off during work hours.
• Friends and Family App: 20% discount across our catering units (T&C apply).
• Training and Development: Access to award-winning training, apprenticeships, and career growth.
• Internal Promotions: 70% of managers are promoted from within.
• Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline.
• Health & Wellbeing Support: Including Retail Trust, flexible working, and family-friendly leave.
• Diversity and Inclusion: Support networks for LGBTQ+, Women's Network, Neurodiversity, Disability, and more.
• Financial Benefits: UK Pension Plans, Life assurance, Share Incentives, Cycle to Work, and loans through salary.
• Referral Rewards: £400 for successful referrals.
• Holiday Allowance: 28 days pro rata, including Bank Holidays.
• Rewards & Recognition: RG Stars, Vouchers, and more.
• Travel and Leisure Pass: After probation, enjoy duty and leisure passes for TPE.

Interested in joining Rail Gourmet? Apply now and start your journey as a Customer Service Assistant.

We are an equal-opportunity employer committed to diversity and inclusion.