Customer Services Assistant Lake District National Park Authority

Visit Lake District; Keswick; On-site; GBP 18,000 - 22,000; Part time

Job summary

Join a leading organization in the Lake District as a Customer Service Assistant. This part-time position at the Visitor Information Centre in Keswick offers a chance to share your love for the area with visitors. You'll assist in providing a high-quality service, ensuring the shop is well-presented, and supporting a friendly team environment. Enjoy benefits like a generous pension scheme and paid time off for volunteering.

Benefits

Generous Pension Scheme

Paid time off for volunteering

Subsidised healthcare scheme

Commitment to wellbeing

Qualifications

• Experience in a fast-paced environment preferred.
• Previous retail and/or hospitality experience is a plus.

Responsibilities

• Provide friendly and informative customer service to visitors.
• Ensure retail displays are orderly and appealing.
• Support team operations and handle cash.

Skills

Customer Service

Local Knowledge

Cash Handling

Job description

We’re hiring a Customer Service Assistant to join our team at our Visitor Information Centre in Keswick, to deliver a friendly and enthusiastic information service alongside a great local retail offer.

The position is part time (22.2 hours/3 days per week) running until 31st October 2025 on a fixed term contract. The opening hours are 09:30-17:30 and some weekend work is expected.

About us
The Lake District National Park Authority looks after this unique corner of England and UNESCO World Heritage Site. We encourage people to enjoy and understand its beauty and helping those who live and work here. Our staff include rangers and field workers, advisers at our visitor centres, planners and ecologists.

What’s it like to work here?
This position is based in our Visitor Information Centre in the centre of Keswick. This is a great opportunity to join a small but very friendly team and work in a busy, varied and enjoyable environment in the centre of one of the Lake District’s busiest towns.

The role
You’ll share your love of the Lake District with thousands of visitors and use your local knowledge to make their visit even more memorable.

You’ll support to the existing team in all operations of running the centre, opening and closing, welcoming up to 1,000 visitors a day, stock replenishment and ensuring all H&S processes are followed.

Your main duties and responsibilities will be:
• Help visitors get the most out of their visit to the Lake District National Park area by providing a high friendly and informative customer service
• Working in the visitor centre shop and ensuring our retail displays are kept orderly and eye catching for our customers
• Cash handling
• Work positively with volunteers and welcome them into the team
• Bike Hire

About you
Ideally you will have experience of working in a fast-paced environment. Previous retail and/or hospitality experience is preferable but not essential, as is good local knowledge of Keswick and the surrounding area.

Please read the attached role profile for the full person specification on this post.

Working with us, you’ll enjoy
• Generous Pension Scheme
• Paid time off so you can volunteer
• Subsidised healthcare scheme
• Commitment to wellbeing

Contact
For an informal discussion about the position please contact Andy McGirl on 07792 404188 or [e-mail]

Apply
Closing date for applications is midnight on Sunday 8th June.

We reserve the right to close this advert early should we receive sufficient applications, so please apply early to avoid missing this opportunity.

Diversity and Inclusion
As an equal opportunities employer, the Lake District National Park Authority is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. These groups are under-represented at the LDNPA, particularly at senior level.

Disability Confident Employer
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. By ‘minimum criteria’ we mean that you must provide evidence in your application which demonstrates that you meet the level of competence required under each of the essential criteria, as well as meeting any of the qualification, skills or experience defined as essential.