Customer Services Assistant, Fort William - HGH19217

Highland Council; Eckington; On-site; GBP 28,000 - 32,000; Full time

Job summary

A local government authority is seeking a Customer Services Assistant in Fort William. This permanent role involves supporting and managing a professional customer service operation, resolving requests, and assisting in daily office operations. Applicants should have experience in customer service. Salary ranges from £28,685 to £31,376 annually.

Qualifications

• Experience in delivering customer service.

Responsibilities

• Support the delivery of a professional customer service.
• Resolve customer requests for service and information.
• Assist in the day-to-day operation of the office.

Job description

Job Description

Post Title: Customer Services Assistant

Location: Fort William

Hours: 35 hours per week

Duration: Permanent

Salary: £28,685 - £31,376 p.a.

Salary placing will normally be at the first point of the scale.

Contact Person: Stirling Mckellar

Tel: [phone]

Job Purpose

To support, manage, and assist in delivering a professional and efficient frontline service throughout the customer service network. Responsibilities include resolving customer requests for service and information, and assisting in the day-to-day operation of the customer services office. Specific duties may vary by location.

Application Process

Please APPLY ONLINE. If unable to apply online and you wish to request an offline application pack, contact the HR Transactions team at T: 01955 608279 (24-hour voicemail), quoting the post reference number above.

Additional Information

The Highland Council is an Equal Opportunities employer committed to workforce diversity. We welcome applications from all backgrounds and promote diversity, inclusion, and wellbeing in the workplace.

As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria for the post.

Shortlisted applicants will usually be contacted by email. Please check your email regularly, including your junk/spam folder.