Customer Services Assistant, Fort William

Highland Council; Eckington; On-site; GBP 28,000 - 32,000; Full time

Job summary

An opportunity has arisen for a Customer Services Assistant at a leading council in the UK. This role involves supporting the delivery of customer services efficiently, managing requests, and providing frontline assistance. Ideal candidates will have experience in customer service and a strong commitment to professionalism and efficiency. The position offers a permanent contract with a salary range of £28,665 to £31,376, ensuring a supportive environment that champions diversity and inclusion.

Qualifications

• Relevant experience of delivering a professional customer-focused front line service.

Responsibilities

• Support, manage, and assist in the delivery of a professional and efficient frontline service.
• Resolve customer requests for service and information.

Skills

Customer Service

Communication

Job description

Location: Charles Kennedy Building Achintore Road Fort William, PH33 6RQ

Salary: £28,665 - £31,376 per year

Contract Type: Permanent

Position Type: Full Time

Hours: 35 hours per week

Job Description

Post Title: Customer Services Assistant
Location: Fort William
Hours: 35 hours per week
Duration: Permanent
Salary: £28,685 - £31,376 p.a.

Salary placing will normally be at the first point of the scale.

Job Purpose: To support, manage and assist in the delivery of a professional and efficient frontline service throughout the customer service network. Resolving customer requests for service and information and assisting in the day to day operation of the customer services office. Specific duties may vary from location to location.

Please APPLY ONLINE. If you are unable to apply online and you wish to request an offline application pack, please contact HR Transactions team, T: 01955 608279 (24 hour voicemail) quoting the post reference number above.

Please find the Job Description below.

The Highland Council is an Equal Opportunities employer and is committed to improving the diversity of its workforce. We welcome applications from people from all backgrounds, representative of the communities we serve. We champion diversity, inclusion and wellbeing within the workplace.

As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria requirements for the post.

Shortlisted applicants will normally be contacted by email, unless otherwise stated. Please check your emails regularly, including your junk/spam folder.

Requirements

Relevant experience of delivering a professional customer focused
front line service.