Customer Services Assistant - 435377

Fife College; Dunfermline; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading educational institution in Dunfermline is seeking a Customer Service Assistant for a temporary maternity cover role. You will work at the reception desk and within the call centre, ensuring a high-quality and friendly customer service experience for staff, students, and visitors. Essential qualifications include HNC Level education and administrative experience. This position requires excellent time management and flexibility in responding to changing priorities.

Qualifications

• Educated to a minimum of HNC Level in a relevant subject.
• Administrative experience.
• Experience of dealing with a wide range of customers.

Responsibilities

• Be the first point of contact for students/visitors, ensuring they feel welcome.
• Answer calls made to the main College number, advising as appropriate.
• Handle requests and answer queries effectively.

Skills

Ability to react and be flexible to changing priorities

Excellent time management skills

Ability to deal confidentially and effectively with enquiries

Education

HNC Level in a relevant subject (SCQF Level 7)

Job description

Temporary Maternity Cover until 23 October 2026 or earlier should postholder return sooner

About the Role

As Customer Service Assistant you will be required to work on the Reception desk as well as working within the Call Centre answering calls and emails to ensure Fife College staff, students and visitors receive a high quality, efficient and friendly customer service experience.

You will be expected to ensure all enquiries, bookings, applications and payments are processed and logged appropriately, ensuring all information is correctly entered in to a relevant system(s) as required.

Key Responsibilities

oTo be the first point of contact for students/visitors to Fife College, ensuring that they feel welcome and offering a first-class information service.

oTo answer calls made to the main College number, advising, signposting and referring on as appropriate.

oTo answer emails received into the Customer Services account.

oTo deal effectively with requests and answer queries.

oTo take responsibility for processing each enquiry through to a satisfactory outcome.

Please refer to the job description which details the full description of the key responsibilities and activities.

Qualifications and Experience

Essential

oEducated to a minimum of HNC Level in a relevant subject (SCQF Level 7).

oAdministrative Experience.

oExperience of dealing with a wide range of customers and providing high levels of service

Desirable

oKnowledge of College Student Information policies and procedures.

Skills and Attributes

• Ability to react and be flexible to changing priorities.
• Excellent time management skills ensuring deadlines are met.
• Ability to deal confidentially and effectively with enquiries.