Customer Services Assistant (35 hpw), Inverness Town House, Inverness - HGH18448

Highland Council; Inverness; On-site; GBP 24,000 - 28,000; Full time

Job summary

Le Highland Council recherche un assistant aux services clients pour fournir un service de première ligne professionnel et efficace. Le candidat sera responsable de la gestion des demandes des clients et de l'assistance dans l'opération quotidienne du bureau. Ce rôle est permanent et basé à Inverness, et le candidat idéal doit posséder d'excellentes compétences en communication et en service client.

Qualifications

• Compétences en service client nécessaires.
• Capacité à résoudre des demandes de manière efficace.
• Bonnes compétences en communication requises.

Responsibilities

• Assister dans la gestion des opérations quotidiennes du bureau des services clients.
• Résoudre les demandes des clients pour service et information.

Skills

Service client

Résolution de problèmes

Communication

Job description

Job Description

Post Title: Customer Services Assistant

Location: Inverness Town House

Hours: 35 hours per week

Duration: Permanent

Salary: £24,806 - £27,172 p.a.

Salary will normally be at the first point of the scale.

Contact Person: Stirling Mckellar, Tel: [phone]

Purpose: To support, manage, and assist in delivering a professional and efficient frontline service throughout the customer service network. Responsibilities include resolving customer requests for service and information, and assisting in the day-to-day operation of the customer services office. Specific duties may vary by location.

Please APPLY ONLINE. If you cannot apply online and wish to request an offline application pack, contact HR Transactions Team at 01955 608279 (24-hour voicemail) quoting the post reference number above.

The Highland Council values diversity and is committed to equality of opportunity. We welcome applications from all backgrounds, especially from under-represented groups in our workforce.

As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria for the post.

Shortlisted applicants will typically be contacted by email. Please check your email regularly, including junk/spam folders.