Customer Services Assistant

University of Southampton Malaysia; Southampton; On-site; GBP 24,000 - 27,000; Part time

Job summary

The University of Southampton invites applications for the part-time role of Customer Services Assistant at Hartley Library. The successful candidate will provide exceptional service to library users, manage inquiries, and participate in a supportive and inclusive environment. This position offers a competitive salary, annual leave, and benefits.

Benefits

20 days annual leave (pro rata)

Contributory pension scheme

Structured training programme

Qualifications

• Experience in customer service roles preferred.
• Strong communication skills required.
• Proficiency in IT skills expected.

Responsibilities

• Deliver a high-quality and professional customer service.
• Answer customer queries in-person and online.
• Move between various library sites as required.

Skills

Customer service

Communication

IT skills

Job description

We have an exciting opportunity to join the Front of House Team at Hartley Library as a Customer Services Assistant on the Highfield Campus. If you are the successful candidate you will deliver a high quality and professional customer service to everyone who interacts with any of our Library services. You will form part of the University Library Enquiries team where you will answer customer queries in person, over the phone and in an online environment. You will be expected to move between sites if required.

Salary is between £24,600 - £26,038 pro rata per annum. As the successful candidate you will be entitled to 20 days annual leave per year (pro rata) plus University Closure Days, a contributory pension scheme and a structured training programme are also some of the benefits of this role.

This position is being offered on a part-time (26 hours per week), permanent basis.

The Following Shift Pattern Is Available

Monday - Thursday 07:45-14:15

Candidates who are invited to interview will be asked to undertake an IT skills and comprehension test prior to formal interview.

If you would like more information about the role please contact Julie Richards, Front of House Manager ([e-mail]) or Karin Jazosch, Customer Services Manager ([e-mail]).

We are proactive in fostering a culture of inclusion, respect, and equality of opportunity. We select candidates based on merit and ability and aspire to thrive in the diversity of our workforce. We welcome applications from all candidates with an interest in the role and those who are committed to helping us create an inclusive work environment. We encourage applications from candidates from Black, Asian, and Minority Ethnic communities, people who identify as LGBTQ+, and people with disabilities.

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Further Details

• Job Description and Person Specification
  
  

As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.

This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on [phone] or [e-mail] quoting the job number.

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